Provider Relations Specialist

Summary

Join Instant Teams as a Provider Relations Specialist in a fully remote role, serving as the primary contact for provider partners. You will resolve issues, answer questions, and ensure clear communication regarding benefits, claims, and contracts. This position directly impacts member care and involves collaboration, innovation, and excellence. The role demands confidentiality, compassion, and neutrality while providing high-quality service. This is a temporary position ending 10/31/2025, paying $20/hour for 40 hours per week. The position is remote except for specific locations.

Requirements

• A high school diploma or GED
• 2–4 years of experience in customer service—ideally in a healthcare, insurance, or provider-facing environment
• Proven problem-solving skills with the ability to think critically and act decisively
• Comfort working in automated systems and healthcare software tools
• A team-oriented mindset with strong collaboration and communication skills
• The ability to multitask in a fast-paced setting while staying organized and detail-oriented
• A customer-first attitude—you genuinely care about resolving issues and providing top-tier support

Responsibilities

• Respond to inbound inquiries from providers regarding insurance benefits, eligibility, claims, and contractual matters, ensuring clear and accurate communication
• Investigate and resolve moderately complex issues by analyzing problems, identifying root causes, and coordinating with internal departments to implement effective solutions
• Maintain accurate and thorough documentation of all provider interactions, system updates, and process changes in internal databases
• Build and maintain strong, professional relationships with providers to ensure consistent satisfaction and trust within the network
• Support recruitment and engagement efforts to identify, onboard, and retain high-quality providers aligned with organizational standards
• Collaborate cross-functionally with internal stakeholders to streamline workflows and ensure timely resolution of provider needs
• Monitor compliance with internal processes, contract terms, and service-level expectations to uphold the integrity and efficiency of the provider network

Benefits

• Equipment provided
• 100% remote