Senior Employee Relations Specialist

Summary

Join Cleo, a fast-growing fintech unicorn, as an Employee Relations Specialist and play a key role in supporting day-to-day ER casework and shaping a positive employee experience. You will serve as the first point of contact for employee relations queries, supporting managers and employees through policy-driven processes. This role is crucial in ensuring fair, consistent, and timely ER practices. You will also contribute to reviewing and updating ER documentation, support ER reporting, and work with the wider People team to foster positive employee experiences. The position offers a competitive compensation package, clear progression plan, flexibility, and various benefits. Cleo is building its Employee Relations function, making this a great opportunity for career growth within a dynamic HR team.

Requirements

• Experience in an HR advisory, ER service center, or employee relations support role
• Strong understanding of UK employment law and HR policies
• Excellent communication and interpersonal skills, with the ability to handle sensitive topics with care and professionalism
• Strong organisational skills and attention to detail when managing documentation and case tracking
• A collaborative and proactive mindset—comfortable working with different stakeholders and asking for help when needed
• Ability to handle confidential information appropriately
• Experience supporting or operating within high-performance cultures, with a strong focus on maintaining a high bar for performance and accountability

Responsibilities

• Serve as the first point of contact for ER-related questions and concerns from employees and managers
• Support and advise on ER cases such as performance concerns, low-risk absence issues, and early-stage conduct matters
• Log, track, and maintain accurate records of ER cases, ensuring documentation is complete and up to date
• Guide employees and managers through relevant policies and procedures
• Escalate complex or high-risk cases to the appropriate senior People Partner or Legal team
• Ensure a timely and professional approach to case handling, always maintaining confidentiality
• Assist with reviewing and updating ER case documentation and templates
• Support ER reporting and trend analysis to help identify areas for improvement or training
• Work closely with the wider People team to help ensure fair and consistent employee experiences across Cleo
• Conduct general health checks within departments to proactively assess and monitor performance trends, identifying potential ER issues early

Benefits

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility
• Work where you work best
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme