Provider Success Manager

Summary

Join Moxie, a rapidly growing company empowering aesthetics entrepreneurs, as a Provider Success Manager (PSM). As the linchpin in our model, you will be a client-facing trusted partner to our providers, offering advice and support on various aspects of their businesses. You will work closely with internal teams to ensure provider success and contribute to the long-term growth of Moxie. This role requires real-world experience in the aesthetics industry and a proven ability to manage and grow businesses. We offer a remote work environment, competitive salary and stock options, and comprehensive health benefits. If you're passionate about helping others build successful businesses and are excited to be part of a growing company, this is the perfect opportunity for you.

Requirements

• Real, first-hand experience of at least a few years in the aesthetics / beauty / wellness industry and how it serves customers well
• Experience building, managing, or optimizing MedSpa businesses, e.g. as an owner, operator, franchisee, District/Area Manager, Operations Director, etc
• For example, you probably have a point of view on what a good P&L should look like
• Act as Owner: action-oriented, no task too small, make it right
• Strong service & coaching skills: empathetic, positive and communicate well to make our providers succeed
• Business acumen: have a grasp of how the aesthetics business works, and how to run it well

Responsibilities

• Own the relationship with each of your ~30 providers from launch to growth, and management. Help them be successful by coaching, advising, and leveraging all of Moxie’s tools
• Enable the successful launch & opening of new providers each month
• Create and manage a customized journey for each provider in your book of business
• Advise and guide providers on new challenges like staff hiring, device purchases and the management of pharmaceutical accounts
• Provide sales training to your providers as it relates to AOV, price shopping, and consultations to ensure revenue growth month over month
• Help drive provider’s customer growth through e.g. paid marketing, membership programs, or strategic promotions
• Become the trusted, strategic advisor and main point of contact for each nurse-entrepreneur
• Conduct Monthly Business Reviews to help practices understand how their business is doing, and where there are opportunities for improvement
• Drive consistent growth for each provider and help them reach projected annualized revenue goals
• Optimize the pricing and expenses for each provider to maintain a healthy overall profit margin

Benefits

• Remote work environment with the ability to work from anywhere
• Competitive salary and stock, and generous health/dental/vision coverage