Practice Success Manager

Summary

Join Moxie, a rapidly growing global company empowering aesthetics business entrepreneurs, as a Practice Success Manager (PSM). As the linchpin in our model, you will be a client-facing trusted partner to our practices, providing advice and support on various aspects of their business. You will work closely with internal teams to ensure the success of your portfolio of practices. This role is ideal if you are passionate about the aesthetics industry and have experience in running a successful practice. You will be responsible for managing a portfolio of approximately 30 practices, guiding them through launch, growth, and ongoing management. Moxie offers a remote work environment, competitive salary and stock options, and comprehensive health benefits.

Requirements

• Real, first-hand experience of at least a few years in the aesthetics / beauty / wellness industry and how it serves customers well
• Experience building, managing, or optimizing MedSpa businesses, e.g., as an owner, operator, franchisee, District/Area Manager, Operations Director, etc
• Act as Owner: action-oriented, no task too small, make it right
• Strong service & coaching skills: empathetic, positive, and communicate well to make our practices succeed
• Business acumen: have a grasp of how the aesthetics business works, and how to run it well

Responsibilities

• Own the relationship with each of your ~30 practices from launch to growth and management. Help them be successful by coaching, advising, and leveraging all of Moxie’s tools
• Enable the successful launch & opening of new practices each month
• Create and manage a customized journey for each practice in your book of business
• Advise and guide practices on new challenges like staff hiring, device purchases, and the management of pharmaceutical accounts
• Provide sales training to your practices as it relates to AOV, price shopping, and consultations to ensure revenue growth month over month
• Help drive practice customer growth through e.g., paid marketing, membership programs, or strategic promotions
• Become the trusted, strategic advisor and main point of contact for each nurse-entrepreneur
• Conduct Monthly Business Reviews to help practices understand how their business is doing and where there are opportunities for improvement
• Drive consistent growth for each practice and help them reach projected annualized revenue goals
• Optimize the pricing and expenses for each practice to maintain a healthy overall profit margin

Benefits

• Remote work environment with the ability to work from anywhere
• Competitive salary and stock, and generous health/dental/vision coverage