Moxie is hiring a
Provider Success Manager

Summary

The job is for a Provider Success Manager at Moxie, a remote-first company empowering aesthetics entrepreneurs. The role involves managing a portfolio of providers, coaching, advising, and leveraging Moxie's tools to help them succeed. Responsibilities include optimizing pricing and expenses, conducting monthly business reviews, and driving provider growth.

Requirements

• Real, first-hand experience of at least a few years in the aesthetics / beauty / wellness industry and how it serves customers well
• Experience building, managing, or optimizing MedSpa businesses, e.g. as an owner, operator, franchisee, District/Area Manager, Operations Director, etc
• For example, you probably have a point of view on what a good P&L should look like
• Act as Owner: action-oriented, no task too small, make it right
• Strong service & coaching skills: empathetic, positive and communicate well to make our providers succeed
• Business acumen: have a grasp of how the aesthetics business works, and how to run it well

Responsibilities

• Own the relationship with each of your ~30 providers from launch to growth, and management
• Help them be successful by coaching, advising, and leveraging all of Moxie’s tools
• Enable the successful launch & opening of new providers each month
• Create and manage a customized journey for each provider in your book of business
• Advise and guide providers on new challenges like staff hiring, device purchases and the management of pharmaceutical accounts
• Provide sales training to your providers as it relates to AOV, price shopping, and consultations to ensure revenue growth month over month
• Help drive provider’s customer growth through e.g. paid marketing, membership programs, or strategic promotions
• Become the trusted, strategic advisor and main point of contact for each nurse-entrepreneur
• Conduct Monthly Business Reviews to help practices understand how their business is doing, and where there are opportunities for improvement
• Drive consistent growth for each provider and help them reach projected annualized revenue goals
• Optimize the pricing and expenses for each provider to maintain a healthy overall profit margin

Benefits

• Remote work environment with the ability to work from anywhere
• Competitive salary and stock, and generous health/dental/vision coverage