Remote QA Analyst

Summary

Join Persona as a QA Analyst to help the Product team pursue high standards through comprehensive testing and thorough reporting. You will conduct smoke and comprehensive testing for deploys while balancing focused testing for launches of strategic customers' flows or important features.

Requirements

• 2-5 years of relevant QA technical experience
• Experience in Web-based software testing, Mobile device testing on iOS and Android, and API testing
• Ability to understand and create test plans
• Strong project management/planning skills
• A proven record of prioritizing and coordinating work across a large number of product teams
• Track record of collaborating with Product and Engineering teams and other QA analysts
• Resourceful self-starter who is willing to proactively reach out to find information and learn
• Comfortable devising structure for testing with ambiguous requirements
• You have a positive attitude and a growth mindset

Responsibilities

• Conduct a series of smoke and comprehensive testing for our deploy while balancing focused testing for launches of strategic customers' flow or important features
• Summarize results for internal stakeholders, develop repeatable processes, and create best practices for Engineering and Product so we can improve the whole process together
• Work cross-functionally with Product, Engineering, and Post-Sales
• Work with Deploy Captains to certify a deploy, help triage, and work with teams to resolve blockers
• Deeply understand and test the core functionalities of the Persona Platform and key customers' flows
• Work with PMs and Engineers on guiding and providing best practices for QA/Testing parties
• Work with various Eng on automating tests as much as possible so manual testing is done only when it is absolutely necessary
• Work with the external QA team to ensure tests are performed effectively on a timely manner
• Review PRDs, functional and design specifications
• Develop test plans, cases, scripts and reports
• Hold and facilitate test plan/case reviews with cross-functional team members
• Perform testing on different devices, operating systems, and browsers
• Helping triage complex customer issues

Benefits

• Medical, dental, and vision insurance
• 3% 401(k) contribution
• Unlimited PTO
• Quarterly mental health days
• Family planning benefits
• Professional development stipends
• Wellness benefits
• Unlimited paid time off