QA and Support Specialist

Summary

Join a talented engineering team in a growing organization and contribute to the quality and reliability of our customer-facing mobile app and PWA. As a QA & Support Specialist, you will be responsible for manual testing, collaborating with various teams, resolving customer issues, and maintaining comprehensive documentation. This remote position requires working within UAE hours and offers a supportive and inclusive culture. The role demands strong QA methodologies knowledge, experience with mobile and web applications, and excellent communication skills. We offer competitive benefits including paid vacation and sick days, public holidays, and professional development opportunities.

Requirements

• 5+ years of experience as a QA & Support Specialist with a focus on manual testing for mobile and web-based applications
• Proven experience in working with customer-facing products, particularly on Mobile Apps and Progressive Web Applications (PWAs)
• Strong knowledge of QA methodologies and best practices
• Proficiency in writing and managing detailed test cases
• Familiarity with testing tools (e.g., JIRA, TestRail) and debugging tools
• Solid understanding of mobile and web testing across devices and browsers
• Excellent documentation skills for test processes, bug reports, and feature validations
• Strong communication skills to liaise effectively with CX, engineering, and product teams
• Attention to detail and a methodical approach to problem-solving
• Ability to prioritize tasks effectively in a fast-paced environment
• Collaborative mindset to work seamlessly with cross-functional teams

Responsibilities

• Translate user stories and acceptance criteria into detailed, reusable test cases
• Collaborate with engineers to validate features against acceptance criteria and ensure robust implementation
• Perform thorough manual testing of the Mobile App and PWA to identify and document bugs, inconsistencies, and performance issues
• Validate features before release to ensure they meet functional and user expectations
• Act as a liaison between the Customer Experience (CX) team and engineering team
• Investigate customer-reported issues, verify them, and translate verified complaints into clear, actionable bug reports
• Assist in prioritizing and tracking the resolution of customer issues
• Conduct regression testing following bug fixes or feature updates to ensure overall system stability and reliability
• Develop and maintain clear and comprehensive documentation for testing processes, bug tracking, and feature validation
• Contribute to the product knowledge base to assist the team in understanding recurring issues and resolutions
• Test and ensure quality across different devices, operating systems, and browsers for the Mobile App and PWA platforms
• Collaborate with the engineering team to validate the product’s readiness for release by conducting final quality checks

Benefits

• Public Holidays as per UAE government announcements
• 22 paid vacation days and 15 paid sick days annually
• Access a wide range of learning resources and tools to support your growth and development
• Enjoy the flexibility of a remote position, while adhering to UAE working hours