QA Specialist

Summary

Join Granicus' Swagit Productions team as a Quality Assurance Specialist in our remote Costa Rica team! Your primary responsibility will be ensuring the accuracy of video content before delivery to clients. You will review videos, identify errors, document issues, manage the backlog, and collaborate with the production team. This role requires strong English and Spanish language skills, attention to detail, and experience with video editing and remote work. The ideal candidate will possess knowledge of FTP clients, non-linear/linear video editing systems, and Google Docs/Microsoft Office Suite. Granicus offers a remote-first work environment and a commitment to diversity and inclusion.

Requirements

• Strong command of the English language with excellent spelling, grammar, and punctuation skills
• Bilingual (English and Spanish)
• Ability to maintain a calm demeanor in a fast-moving environment
• Strong time management skills, the ability to effectively prioritize tasks in line with business requirements and deadlines while working remotely
• Knowledge of FTP clients
• Knowledge of non-linear/linear video editing systems
• Experience with Google Docs and Microsoft Office Suite
• Clear understanding of video formatting
• Strong at attention to detail
• Experience working in a remote environment and the ability to maintain effective communication with team members across various time zones
• Access a quiet and professional environment for focused transcription work, free of background noise and distractions
• Comfortable using digital communication tools to collaborate with teams and customers
• Familiar with remote work tools like cloud storage and virtual meeting software
• Reside in Costa Rica

Responsibilities

• Review video content of public sector customers, identifying errors, inconsistencies, technical issues, and audio and visual defects
• Ensure the video meets the Granicus required standards, customer specifications, and any other documented compliance
• Document issues in detailed records. Reporting on trends and patterns to direct leadership
• Manage queue and backlog. Ensure timely resolution, rapid prioritization and maintain an organized backlog
• Work under tight deadlines to meet customer compliance laws while maintaining attention to detail, ensuring timely delivery of video content
• Collaborate cross-functionally to improve upon the process with the video production team
• Address feedback and make necessary revisions based on customer or internal requests
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

Any other duties as required to perform the job

Benefits

• Remote work
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more