QA Specialist

Summary

Join our team as a remote QA Associate and review virtual room scans for accuracy and completeness. You will apply quality standards, collaborate with teammates, and ensure high-accuracy data delivery to global customers. The ideal candidate possesses a keen eye for detail, a willingness to learn, and enjoys consistent, focused repetitive testing. Experience with floor plans or similar graphical assets is a plus. Candidates must be US-based. This role offers opportunities for growth within a supportive remote team and a customer-first environment.

Requirements

• 1+ years of experience in a Tech, Ops, or QA-related role, or property claims adjusting
• Ability to provide clear feedback of a high quality
• Experienced and comfortable conducting repetitive tasks on a daily basis
• Ability to multitask and manage multiple scans in a fast-paced environment
• Experience working with and creating effective escalation procedures
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills

Responsibilities

• Review and verify floor plans generated from virtual scans (e.g., 3D camera data, LiDAR) for completeness, accuracy, and adherence to quality standards
• Cross-check spatial data against reference materials such as original scan files, site notes, or photographic documentation
• Identify discrepancies in dimensions, room labeling, layout structure, wall placements, window/door positioning, and other architectural features
• Understand complex rules and standards to be able to quickly judge and give feedback to reviewers on their floor plans
• Follow structured guidelines and make decisions within ambiguity
• Collaborate with customer success and support teams to communicate errors, suggest corrections, and ensure revisions are implemented accurately
• Maintain QA tracking documentation, logging issues, metrics, trends, and feedback for process improvement
• Develop and update QA checklists and standard operating procedures to reflect evolving accuracy standards and scanning technologies
• Perform spot checks and random audits of completed floor plans to ensure ongoing quality control
• Work with product and engineering teams to provide feedback on tools and workflows used in scan processing and floor plan generation
• Train new team members or contractors on QA best practices and quality expectations
• Report on quality metrics, including error rates, turnaround times, and areas for improvement, to management
• Other duties as assigned

Preferred Qualifications

• Familiarity with JIRA is preferred
• Experience working with floor plans or assets of a similar graphical nature is preferred

Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision)
• Retirement Plan (We offer a 401k with 4% company match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays)
• Parental Leave for both caregivers
• Annual Events & Meetups
• Work From Home (Fully Remote Team)
• Stock Option Plan
• Learning & Development Opportunities