Dane Street is hiring a
QA Supervisor

Summary

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We are seeking a QA Supervisor responsible for overseeing the review of Physician reports and accompanying medical records.

Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred
• Medical peer review or healthcare industry knowledge required
• Business experience in a healthcare and/or insurance setting is preferred
• Present exceptional communication skills with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Computer literacy and typing skills are essential

Responsibilities

• Oversight of QA staff
• Ensure appropriate QA staff are assigned to each file to designate file handling responsibilities amongst the team
• Supervise the assigned staff and manage the File Review Board to ensure a timely and accurate process of each file
• Provide details of board reviews to managers to ensure efficiency and productivity of staff
• Assist in identifying & correcting staff performance including promotions, discipline, coaching and termination of staff
• Assist in hiring qualified candidates for QA open positions
• Ensure that all QA staff adhere to and meet their specific job duties including but not limited to
• Following up with Physicians for outstanding reports
• Reviewing received reports for accuracy
• Delivering completed reports back to all applicable parties
• Following all client-specific instructions
• Actively participate in issue resolution by working with the required QA, physicians
• Account managers, and/or other related parties
• Follow up with physicians with any additional questions or need for further clarification and Client outreach to advise of delays for status updates
• Ensure referrals meet the client-directed Turn Around Time (TAT)
• Ensure correct Doctor Payment amount and Client Invoice amount upon approval of referrals
• Review reports accompanying medical records to ensure that the report is complete, that all questions posed have been addressed and that the report is free of errors
• Assist management team with intake completion
• Act as the liaison between the reviewer, team member and client regarding the process or status of the file
• Assist in communications with the requester regarding questions and issues

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Paid time off policy to relax and recharge
• 401k plan with a company match to plan for your future
• Apple equipment and media stipend provided for remote workspace