Remote Quality Assurance & Training Associate II

Summary

Join Guardant Health as a Quality Assurance & Training Associate II to support the development and implementation of quality assurance and training programs, providing ongoing quality auditing and training for personnel and business process outsourcing partners.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) pertaining to Screening Client Services requirements and company policies
• Maintain competency and ability to perform the duties of all Screening Client Services job descriptions
• Have a strong knowledge of quality performance management systems and training tools and standards
• Meet all agreed upon KPIs and performance parameters
• Assist in the design, implementation, and monitoring of the quality assurance programs and standards
• Ensure quality reporting and generate highly effective measurement systems based on data
• Prepare and analyze internal and external quality reports
• Conduct quality and competency assessments on members of the Screening Client Services Team and Guardant Health’s BPO partners
• Have the ability to observe, analyze, and give constructive feedback
• Identify areas of development and under performance and take corrective action by providing feedback to supervisors and managers on training/coaching requirements for their employees
• Assist in the design, implementation, and monitoring of all training programs, and training materials
• Train existing and new Screening Client Services Associates and Guardant Health’s BPO partners on processes, procedures, and policies
• Other administrative duties as needed