QA Systems Engineer II

Summary

Join Box as a QA Engineer and ensure the quality of Salesforce-based sales and customer success systems. You will develop and execute comprehensive test plans, oversee UAT test case execution, and document defects. Your expertise in test automation will contribute to Box's automation library. You will also identify operational bottlenecks, streamline operations, and create training materials. Strong estimation skills are needed to ensure thorough testing coverage. This role involves partnering with stakeholders, leveraging technical knowledge, and exploring opportunities for optimization. Continuous learning is encouraged through various programs.

Requirements

• Educational background with a Bachelor's degree in Computer Science or related field
• 2+ years of experience in Salesforce testing, functional testing, and automation testing
• Proficiency in writing test cases and test plans for functional, automation, and regression testing
• Experience with tools such as Jira, X-ray (for writing test cases), AccelQ for automation, P2 Salesforce
• Demonstrated expertise in quality defect tracking, auditing, and testing processes
• Excellent communication skills both verbally and in written form
• Ability to work in matrixed team environment while maintaining organization and accurate tracking of deliverables

Responsibilities

• Develop and execute comprehensive test plans for Salesforce-based sales and customer success systems to ensure high quality of changes and solutions released
• Oversee the review and execution of UAT test cases for Salesforce-based sales and customer success systems while accurately documenting defects using approved standards, processes, and tools
• Create and maintain test automation and performance scripts with the goal of growing our automation library
• Identify operational bottlenecks and areas of improvement within Salesforce-based sales and customer success processes, working towards streamlining operations and enhancing efficiency
• Create and maintain training materials and operating manuals that support QA standards specific to Salesforce and NPI systems
• Estimate the level of effort required for testing enhancements and projects related to Salesforce-bassed sales and customer success, ensuring thorough testing coverage
• Provide regular reports on the quality of products, software development lifecycle processes, as well as recommendations to delivery teams regarding the risk associated with promoting solutions for production use in relation to Salesforce-based sales and customer success systems