Quality And Performance Manager

Summary

Join Intradiem as a Quality and Performance Manager and oversee the organization's quality control systems and performance metrics. You will ensure that products, services, and processes consistently meet established standards, identify areas for improvement, and implement strategies to enhance overall performance. This role involves managing version control, information quality, compliance, training completion, and Standard Operating Procedures (SOPs). The position also includes LMS administration, handling measurement and evaluations. Technical knowledge is preferred. Intradiem offers a family-first culture, transparent leadership, and growth opportunities.

Requirements

• Bachelor's degree in a relevant field (e.g., Quality Management, Information Systems, Business Administration, Communications, Training) or equivalent experience
• 5+ years of experience in quality management, with a focus on educational or training environments
• Ability to work independently and manage multiple tasks simultaneously
• Strong analytical skills with the ability to assess complex training materials and provide actionable feedback
• Exceptional attention to detail and ability to maintain high-quality standards
• Excellent written and verbal communication skills, with the ability to provide clear and constructive feedback and engage and influence stakeholders at all levels
• Experience managing quality-related projects and initiatives
• Ability to work collaboratively with cross-functional teams
• Strong strategic thinking and planning skills, with the ability to develop and execute a quality vision
• Ability to use data and analytics to drive decision-making and improvements
• Strong problem-solving skills and ability to navigate complex challenges
• Experience managing change and leading quality transformations
• Strong understanding of version control systems and practices
• Knowledge of information quality management principles
• Familiarity with compliance requirements related to accessibility, laws, translations, and industry standards
• Proficiency in developing and maintaining Standard Operating Procedures
• Ability to measure and evaluate processes for continuous improvement
• Experience with Learning Management Systems (LMS) administration

Responsibilities

• Oversee and guide the quality assurance processes for learning materials, training, and quality programs to ensure high standards of quality and effectiveness
• Develop and implement quality metrics and standards for training programs, ensuring alignment with organizational objectives
• Identify opportunities for process improvements and lead initiatives to enhance the quality and delivery of learning services
• Partner with Learning Services Team to incorporate feedback and ensure training content meets quality standards
• Evaluate training effectiveness through surveys, assessments, and feedback to identify areas for improvement
• Provide training to maintain quality levels
• Coach and mentor on quality improvement techniques
• Maintain comprehensive records of quality assurance processes, evaluations, and improvements
• Manage quality assurance projects, ensuring timely completion and alignment with organizational goals
• Develop and implement a strategic vision for quality management within the Learning Services department
• Engage with stakeholders to understand quality expectations and align quality initiatives with organizational goals
• Analyze quality-related data to identify trends, insights, and areas for improvement
• Develop and maintain a repository of quality documentation, including policies, procedures, and guidelines for all departments
• Identify and mitigate risks related to the quality of training programs and materials
• Evaluate the effectiveness of quality initiatives and recommend adjustments to strategies and plans
• Provide regular reports and updates on quality and training initiatives and outcomes to company leaders
• Serve as the administrator for the LMS, ensuring smooth operation and user support
• Ensure compliance with up-to-date accessibility laws, industry-specific standards, and regulatory requirements
• Oversee translations and ensure compliance with language standards
• Manage on-time completions for both internal and external training programs
• Oversee and manage version control processes to ensure all documents, software, and processes are current and properly updated
• Implement and maintain systems to track changes and revisions
• All other duties as assigned

Preferred Qualifications

Technical knowledge and familiarity with relevant software and tools preferred

Benefits

• Family-first culture
• Transparent leadership
• Unfettered growth opportunities
• Visa sponsorship is available for this position