Quality Assurance Analyst

Summary

Join Abarca Health as a Quality Assurance Analyst and become the go-to expert for ensuring high-quality technological platforms. You will perform tests and monitor activities for projects, new clients, and functional requirements implementations. Responsibilities include understanding business requirements, defining testing scenarios, creating and executing test cases, and documenting results. You will also serve as a subject matter expert on various lines of business, design testing documentation, conduct peer reviews, and create client-facing materials. This role involves collaborating with internal and external stakeholders, documenting issues, and improving defect trends. Leadership and development of others are also key aspects of this position.

Requirements

• Associate’s Degree or Bachelor’s Degree in Business, Engineering, Healthcare, or related field
• 2 + years of experience or equivalent in a health plan or pharmacy benefit management setting, claims processing testing and/or quality assurance role
• Experience with testing methodologies, project management, troubleshooting, root cause analysis, quality assurance practices and tools
• Experience in spotting patterns, trends, and discrepancies in datasets through problem solving
• Experience in analyzing large data sets through dashboard tools (e.g., SQL, Tableau, QVW and Excel tools)
• Experience leveraging strong analytical and critical thinking by being, innovative, accountable and a team worker with a desire to be challenged
• Excellent oral and written communication skills
• Must be able to access and navigate each department at the organization’s facilities
• Sedentary work that primarily involves sitting/standing
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable)

Responsibilities

• Serve as a subject matter expert (SME) on all lines of business (Medicare, Medicaid, commercial, etc.) and stay current with regulatory guidelines, ensuring testing complies with rules and regulations
• Design testing documentation templates and testing scope as required by new client implementations
• Develop, document, and execute test plans, and test cases and/or scripts based on business requirements
• Conduct peer reviews of testing results and documentation to ensure the quality of the work
• Complete analysis, documentation, and reporting to both internal and external stakeholders
• Create and support client facing, and executive summary materials and discussions as required
• Document and track issues identified during testing activities to ensure defect resolution and testing completion, including collaboration and alignment with others to ensure accurate and timely resolution
• Engage in business requirement gathering process; providing feedback to ensure that the requirements are well-defined and testable
• Adhere to all current and future company processes as well as specific Quality Assurance validation processes
• Create and maintain draft SOPs (Standard Operating Procedure) related to testing and quality activities and assist in the ongoing maintenance of said SOP's
• Provide feedback to improve defect trends and engage in testing escape analysis
• Lead and develop others by actively sharing your direction, expectations, insights, and experiences with team members through daily interactions and mentoring
• Lead development of innovative ideas that resolve or accelerate the resolution of testing and system issues
• Identify through testing results to improve current systems and drive associated outcomes through collaboration with appropriate departments
• Actively participate in projects and new client implementations to gather understanding on new system functionalities and requirements to position appropriate test coverage
• Partner to support users during issue-solving activities, new business requirements gathering, and day-to-day system operation
• Operate in a cross-functional mindset, that ensures ownership, collaboration, and appropriate actions are taken place to achieve the final outcomes
• Perform additional tasks or special projects as assigned

Preferred Qualifications

• Experience with software development life cycle and quality assurance
• Experience with pharmacy benefit management operational standards and processes, Medicare Part D, and CMS regulations

Benefits

We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only)