Quality Assurance and Customer Experience Intern

Summary

Join Once Upon a Farm as a Quality Assurance and Customer Experience Intern and contribute to a leading brand focused on providing high-quality, nutritious food for children. This remote internship involves supporting the customer service team, conducting food safety investigations, analyzing customer feedback, and participating in continuous improvement initiatives. You will assist in optimizing customer service software, identifying areas for improvement, and collaborating with workgroups. The role reports to the Product Quality Manager and offers opportunities to develop skills in food safety, customer service, and data analysis. The internship is part-time and runs from May 2025 to November 2025. Compensation includes an hourly wage, benefits, and a stipend.

Requirements

• Either a recent graduate of or currently pursuing degrees in Food Science, Food Engineering, Nutrition, Biotechnology, Public Health, Supply Chain Management, Agricultural Science, Business Admin, or a related field
• Equivalent years of professional experience in the field(s) of Food Science, Food Safety, Food Quality, Customer Service, Process Improvement, or related focus
• Excellent written and verbal communication skills, with the ability to clearly document and convey findings to the customer service team
• Strong analytical and problem-solving skills, with a passion for improving food safety, quality assurance, and the customer experience
• Ability to work independently and remotely, managing time effectively and prioritizing tasks
• Understanding of food safety regulations, product quality control, and compliance standards
• Ability to identify trends and suggest improvements to streamline workflows and enhance team efficiency
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); Outlook; Slack; familiarity with CRM tools, helpdesk software, or data analysis software
• Must reside in the United States to be considered for this position
• Applicants must be at least 18 years old at the time of hire to be considered for this position

Responsibilities

• Assist the customer service team by reviewing escalated customer inquiries and complaints related to food safety and quality issues
• Help analyze patterns in customer complaints and identify recurring food safety or quality concerns
• Provide the customer service team with insights and findings from food safety investigations to improve response and resolution strategies
• Work with the customer service team to ensure proper documentation and follow-up for customer inquiries related to food safety and quality
• Assist in investigating food safety and quality-related complaints, working closely with the customer service team to gather necessary information
• Support the documentation of food safety investigations, corrective actions, and preventative measures
• Help identify root causes of recurring food safety or quality issues and assist in developing action plans for improvement
• Ensure compliance with food safety standards and regulatory requirements during investigations
• Assist in Customer Journey, Process, and Sentiment Mapping: Help map the customer journey and identify touchpoints where food safety and quality can impact the overall customer experience
• Analyze Voice of Customer (VOC) Trends: Analyze customer feedback, surveys, and sentiment trends to identify opportunities for improving the customer experience and food safety processes
• Collaborate in Customer Experience/Continuous Improvement Workgroups: Participate in workgroups focused on continuous improvement initiatives, providing insights into customer experience improvements, food safety enhancements, and process optimization
• Contribute to the evaluation and enhancement of customer service software to improve workflow efficiency and issue resolution
• Help analyze software data and customer service metrics to optimize team performance and customer satisfaction
• Assist in training the customer service team on new software features or best practices to ensure effective use of tools
• At the end of the internship, you’ll be asked to share a 5–10 minute presentation on one thing you worked on during your internship here, what you learned, and how you hope to apply any learnings from your time here toward your future career

Preferred Qualifications

• Basic knowledge of food safety regulations and quality standards (e.g., HACCP, SQF)
• Familiarity with customer service software or a strong desire to improve systems that enhance operational efficiency and customer experience
• Experience with customer experience analysis and sentiment mapping
• Previous exposure to cross-functional work between Sustainability and Quality Assurance

Benefits

• 401(k) with 4% Employer Match
• Employee Discounts and quarterly Farm-to-Fridge home deliveries
• Cell and Internet Stipend
• Paid Volunteer Time Off
• This role pays $22.00 per hour
• This is a part-time, hourly internship, not to exceed 29 hours per week
• Estimated Duration: May 2025 – November 2025 (or six months from the date of hire)