Bitcoin Depot is hiring a
Quality Assurance Field Technician

Summary

Bitcoin Depot is seeking a Quality Assurance Field Technician in the Manhattan, NY area to inspect, service, install, and repair Bitcoin ATMs. The role requires three years of experience within the ATM or BTM industry, residing in the Manhattan area, and possessing interpersonal skills, problem-solving abilities, and strong communication skills.

Requirements

• MUST reside in the Manhattan area
• Three years of experience within the ATM or BTM industry is required
• Must possess interpersonal skills that will establish credibility with internal and external customers
• Follow procedures and have a structured approach to problem-solving
• Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets
• Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment
• Strong, professional communications skills both orally and written

Responsibilities

• Travel outside of home market up to 75% (cumulative) to inspect, service, install and repair BTMs
• Preparing and implementing quality assurance policies and procedures
• Plan, perform, and oversee routine inspections and testing of products to ensure standards are met for our BTMs
• Commissioning and preparation of BTMs for installation
• Physical installation of BTMs at approved and qualified sites
• Installation of related signage and marketing materials at site
• Ongoing maintenance of BTMs including servicing, preventative maintenance, and replenishment of BTM supplies in accordance with established company guidelines
• Training customers and third party vendors telephonically and in-person
• Conducting and collecting accurate merchant and internal information at sites as needed
• Creating training materials and operating manuals
• Documenting quality assurance activities and creating operational and technical reports on an ongoing basis
• Responsible for reporting all problem resolutions to the Tech Support Manager
• Assist other team members and perform other duties as assigned from time to time

Benefits

• 401K Matching
• Health benefits offered with a company contribution towards premiums
• Paid wellness membership
• Equity
• Paid time off & holidays
• Annual in-person team building events
• Virtual team building events
• Remote first environment