Intact Technology is hiring a
Business Process Consultant

Summary

Join Intact Technology as a Business Process Consultant! Work in a flexible, empowering environment that values individuality and work-life balance. Contribute to client projects related to ServiceNow business processes while mentoring associates. Required qualifications include 3-5 years of experience with the ServiceNow platform, certifications, proficiency in process diagramming tools, and strong communication skills.

Requirements

• 3-5 years of experience with the ServiceNow platform
• ServiceNow Certified System Administrator (CSA)
• At least one ServiceNow Certified Implementation Specialist (CIS) certification
• Completion of the ServiceNow Business Process Analyst (associate & practitioner) career journey within 6 months of hire
• Proficiency in process diagramming tools such as Microsoft Visio or Lucidchart
• Proven ability to effectively present to groups and lead meetings
• Proven ability to capture customer requirements and generate effective user stories
• Working knowledge of multiple ServiceNow application suites
• Bachelor's degree in Business, Information Technology, or a related field (desired, but not required)
• Strong written and verbal communication skills, with a positive mentoring attitude
• Familiarity with ServiceNow’s Common Services Data Model (CSDM)

Responsibilities

• Lead moderately complex client projects related to ServiceNow business processes
• Serve as an expert in ServiceNow ITSM, guiding clients through strategic adoption and process improvement
• Develop user stories based on client requirements
• Provide mentorship and guidance to Associate Business Analysts
• Perform final quality assurance checks on deliverables before they are presented to the client
• Manage client user acceptance testing (UAT)
• Establish and maintain strong customer relationships
• Serve as the voice of the customer by assessing and organizing their needs and interests to internal teams
• Ensure adherence to company processes and standards throughout the project lifecycle

Preferred Qualifications

• Broad knowledge of multiple ServiceNow application suites, beyond those listed above
• Working knowledge of and/or functional experience with ServiceNow CSDM
• Familiarity with a wider range of process modeling tools
• Prior hands-on experience in a role which might utilize ServiceNow solutions (e.g., IT Technician, HR Analyst, Asset Manager, etc.) is highly valued

Benefits

• Ongoing personal and professional development
• Unlimited paid time away from work
• 12 paid holidays
• Company holiday closure December 25 th – January 1 st
• Premium healthcare plans, Medical, Dental, Vision including HSA and FSA options
• Qualified 401k Program
• Happy hours and other team building events