Quality Assurance Nurse

Summary

Join Thyme Care as a Quality Assurance Nurse and play a vital role in upholding high-quality standards by conducting quality audits of nurse-member interactions. You will evaluate nurse performance against established quality standards, ensuring compliance and supporting remediation plans. This position involves conducting audits and documentation reviews, providing coaching and feedback to nurse team members, and summarizing findings for clinical leadership. You will also serve as a resource for clinical expertise, collaborating with clinical leadership and cross-functional teams to enhance service offerings. The ideal candidate has a proven track record in quality care, nurse coaching, and clinical onboarding and training, along with a BSN and current RN license. This full-time position offers flexibility with options for remote work or a hybrid arrangement.

Requirements

• Education: Bachelor of Science in Nursing (BSN) required
• Licensure: Current RN license active, unrestricted, and in good standing
• Experience: Minimum of 5 years of clinical nursing experience
• Skills: Proven track record of functioning in roles that focused on assuring high-quality care, strong leadership, communication, and organizational skills
• Proficiency in providing feedback and coaching to nurses and/or other clinical team members, and developing or contributing to orientation of staff and training programs
• A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed
• Experience . You have at least 5 years of nursing experience with 2 years of oncology nursing and/or oncology case management. Additionally, you may have experience with clinical education and regulatory/quality audits
• Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation
• Effective listener and communicator. You are approachable and articulate. You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important

Responsibilities

• Conducting routine and ongoing audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes
• Create individualized feedback and coaching plans for new hires and nursing team members, based on audit findings
• Conduct 1:1 feedback and coaching sessions with nurse team members to provide feedback, identify risks, training opportunities, and ensure adherence to operational policies and procedures
• Evaluate new hire training effectiveness and provide performance improvement plan support, through audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes
• Conduct/Support new hire training sessions as needed
• Conduct new hire ramp-up auditing and feedback sessions
• Have completed training and are on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations
• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them
• Have built strong, trusting relationships with Care Team nurses, where listening and empathy are the foundation for every interaction both with our members and with each other
• Audit nurse-member interactions (via telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate
• Continually raise the bar in clinical quality and improve the standard of care through coaching and objective, effective feedback delivery
• Identify and surface quality trends and training gaps, to enhance training and coaching delivery, in addition to reference materials of the Care Delivery team
• Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed
• Constantly be on the lookout to improve the effectiveness and quality of our work with our members

Preferred Qualifications

• 2 years in an oncology specialized role preferred
• Previous experience in Oncology as a Nurse Navigator or Case Manager preferred

Benefits

• Full-time position Day Shift with potential for occasional PM shifts to meet training and auditing needs
• This role offers flexibility, with options for remote work or a hybrid arrangement based in our Nashville office