Remote Quality Assurance Specialist

Summary

Join Verra Mobility as a Quality Assurance Processor and contribute to the company's mission of fostering safe cities and smart roadways. In this role, you will re-review processed events, assess accuracy, and improve throughput to clients while adhering to documented guidelines. This position requires strong attention to detail, quality assurance experience, and excellent communication skills.

Requirements

• Preferred 3-5 years of processing experience
• Quality assurance experience preferred
• Working knowledge of processing rules and/or ability to learn client requirements
• Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand
• Strong problem-solving and analytical skills
• Dependability and demonstrated ability to document and report as needed
• Professionalism and the ability to work well with different groups
• Self-motivated, quality driven individual with a strong attention to detail
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines
• Ability to lead/facilitate meetings
• Advanced computer skills with O365 suite and reporting databases
• Ability to sit for long periods of time for date entry/ event processing

Responsibilities

• Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards on any active Business Operating Systems, or Processing Platforms
• Update and document errors through reporting, related to findings related to QA metrics
• Process escalated queues when needed and record any errors present
• Participate in employee communication sessions, for updates to manuals/laws/software
• Other office/clerical duties as assigned