Quality

Summary

Join us for a unique internship opportunity at Belmond, where you'll gain hands-on experience in hotel quality standards and contribute to guest satisfaction and operational excellence. As an intern, you'll assist the Operations team in maintaining quality standards throughout the hotel, conduct regular quality checks, track and analyze LQA scores, and participate in quality improvement projects.

Requirements

• Current enrollment in a hospitality, tourism, or business-related degree program
• Strong interest in quality management and the hospitality industry
• Excellent communication, interpersonal, and organizational skills
• Fluent knowledge of both Italian and English is mandatory
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Responsibilities

• Assist with LQA preparation, including documentation review, staff training, and mock audits
• Conduct regular quality checks in various hotel departments (e.g., rooms, F&B, front desk) to ensure adherence to standards
• Track and analyze LQA scores and guest feedback to identify areas for improvement
• Assist in developing and updating training materials related to the hotel quality standards
• Prepare regular reports on quality performance and improvement initiatives
• Participate in quality improvement projects as assigned

Benefits

• Staff accommodation with gym and canteen
• Uniform
• Exclusive in-house Learning & Development program
• Team building activities