Quality Auditor

Summary

Join Sleek as a Quality Auditor and safeguard the quality and integrity of client deliverables, operational processes, and internal data. Develop and enforce robust SOPs, execute data quality and remediation programs, conduct internal audits adhering to international standards, and maintain client feedback mechanisms. Ensure accuracy and consistency across audited deliverables, timely issue identification, and a measurable reduction in recurring errors. Develop and publish at least five SOPs annually, update existing SOPs, and lead data quality and remediation projects. Ensure 100% of eligible Zendesk tickets have CSAT surveys and maintain zero instances of improper tag usage. Perform high-quality internal audits adhering to international standards. Conduct quality audits on accounting deliverables, identify and document discrepancies, and contribute to continuous improvement. Develop and implement quality control audit plans, identify testing parameters, and evaluate service stages and testing outcomes. Develop SOPs for all processes, train employees on quality standards, and work with internal stakeholders. Ensure compliance with relevant standards and regulations, document issues and recommendations, and prepare and present quality audit reports. Keep abreast of changes in IFRS, Singapore FRS, Singapore Companies Act, Singapore Income Tax Act, and Goods and Services Act. Adhere to professional standards and client confidentiality. Sleek offers competitive salaries, generous paid time off, and an employee share ownership plan for eligible staff. Enjoy flexible remote work options, including the ability to work fully remote from anywhere in the world for one month annually.

Requirements

• Minimum of 2 years experience as auditor
• Located in the Philippines

Responsibilities

• Develop and publish at least five Standard Operating Procedures (SOPs) annually for key processes, ensuring the Operations team is properly supported to prevent errors and omissions
• Update and revise published Standard Operating Procedures (SOPs) annually or as needed to ensure they remain relevant and reflect the current processes at Sleek
• Lead data quality and remediation projects, initiating at least one cross-functional cleanup effort within six months and resolving over 50% of identified issues
• Ensure 100% of eligible Zendesk tickets have CSAT surveys sent and maintain zero instances of improper ‘csat_no’ tag usage or unauthorized removal of negative sentiment tags through monthly audits
• Perform high quality internal audit within 12 months, adhering to international standards, with clearly defined testing parameters, control evaluations, and documented findings
• Conduct quality audits on accounting deliverables—including Unaudited Financial Statements (UFS), Management Accounts (MA), and bookkeeping outputs—to ensure accuracy, consistency, and compliance with internal standards and regulatory requirements; identify and document discrepancies, provide clear feedback to preparers, track resolution of issues, and contribute to continuous improvement of quality control processes
• Developing and implementing quality control audit plans
• Identifying testing parameters for services provided to clients
• Evaluating service stages and testing outcome, including appearance, accuracy, and format of completed work
• Develop Standards of Procedures (SOP) for all processes and procedures
• Training employees on quality standards and procedures
• Work closely with various internal stakeholders to achieve optimal understanding of process currently in place and to understand the pain points of each stakeholder
• Ensuring that services provided to clients comply with relevant standards and regulations eg, financial statements, consolidated accounts, tax returns
• Documenting issues and recommendations for improvement
• Preparing and presenting quality audit reports to senior management
• Keeping abreast of changes in IFRS, Singapore FRS, Singapore Companies Act Singapore Income Tax Act, and Goods and Services Tax Act
• Adhere to the highest degree of professional standards and strict client confidentiality

Preferred Qualifications

• Ownership
• Humility
• Structured Thinking
• Attention to detail
• Excellent listener and clear communicator
• Analytical Mindset
• Collaboration-Driven
• Data driven
• Can have tough conversations in a positive way

Benefits

• We pay competitive market salaries and provide staff with generous paid time off and holiday schedules
• Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region
• You’ll be able to work fully remotely
• If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate
• You can also work fully remote from anywhere in the world for 1 month each year