Remote Quality Controls Program Director

Summary

Join our team of problem solvers and innovators at Pathward, a hybrid remote-office company dedicated to growing talent anywhere! We're seeking a professional to oversee the development, implementation, and management of programs within the lending organization. This role ensures high-quality products and services while complying with regulatory requirements and industry best practices.

Requirements

• Bachelor's degree or equivalent education and work experience. Master's degree preferred
• Typically, 8+ years’ experience in a variety of roles in the financial services industry, with emphasis in Lending disciplines
• Strong understanding of industry compliance standards and guidelines
• Proficient communicator with executive and senior level management

Responsibilities

• Review all proposed credit programs and new partner on-boarding plans to ensure the appropriate quality assurance and risk management checks and controls are in place prior to launch
• Design, implement, and maintain programs to ensure consistent delivery of high-quality products and services
• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies. Stay updated on changes in regulations and incorporate necessary adjustments into programs
• Identify areas for process improvement and lead initiatives to enhance efficiency, effectiveness, and quality. Utilize data-driven approaches and methodologies
• Develop and monitor key performance indicators (KPIs) representing 4 critical dimensions – quality, financial, throughput and risk. Prepare and present reports on quality performance, trends, and issues to management
• Identify potential risks related to quality and implement strategies to mitigate those risks. Manage quality-related issues and provide resolutions in a timely manner
• Collaborate with other business units to ensure quality requirements are integrated into all aspects of operations
• Identify training needs and develop training programs to enhance the quality competencies of employees at all levels

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off