PartnerHero is hiring a
Quality Specialist

Summary

Join PartnerHero as a Quality Assurance Associate. Review phone calls, chats, and emails for multiple programs, assess compliance with company policies and procedures, and provide coaching recommendations based on trends observed. Requires 2 years of experience in QA in a professional business environment.

Requirements

• 2 years experience in QA in a professional business environment
• Ability to quickly learn and absorb partner culture, processes, and policies
• Strong oral and written communication
• Excellent time management skills and ability to meet deadlines reliably
• Identify trends and root causes of these trends
• Ability to create reports from data
• At least 1 year in a customer service/sales role
• Ability to maintain strict confidentiality and awareness of implicit bias
• Highly analytical and data-driven, with experience creating and delivering KPI reporting
• Proactive attitude and growth mindset; you’re always looking for new problems to solve
• Tech-savvy (you are equally versed in a multitude of LMS platforms, Google Suite, and Slack)

Responsibilities

• Reviewing interactions for quality and compliance
• Participating in root cause analysis (RCA) of qualitative and quantitative data
• Utilizing the quality scoring tool and providing product feedback
• Assisting in training and mentoring other QA associates as needed
• Participating in regular meetings for calibration and coaching strategy
• Developing insights and recommendations from analysis of quality audits
• Creating reports for leadership

Benefits

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development