Cover Genius is hiring a
Customer Quality Specialist

Summary

The job is for a Customer Quality Analyst at Cover Genius, an insurtech company that provides insurance to customers of large digital companies. The role involves auditing the quality of claims activities and collaborating with various teams to improve processes.

Requirements

• 1-3 years experience in all aspects of claims and/or support operations
• Ability to analyze and interpret customer data to identify trends and areas for improvement

Responsibilities

• Audit quality of claims activities in regard to processes, customer communication, assessment guidelines, and assessment behavior
• Audit complaints handling and ad-hoc QA requests from different teams
• Based on audit findings, report your root cause analysis and findings through the various feedback processes
• Attend calibration sessions with the Claims Managers to discuss actionable improvements and discuss action items
• Request and analyze data to support the impact of issues and improvement suggestions made

Preferred Qualifications

Experience with Jira and/or ZenDesk is preferred but not required

Benefits

• Flexible PTO (Paid Time Off)
• Work with like-minded people who are passionate about both the work we're doing and giving back
• Social Initiatives