Quality Support Engineer

Summary

Join SAP Fioneer as a Quality Support Engineer and contribute to ensuring compliance regulations are followed and implemented. You will design and monitor processes, perform reviews, and drive continuous improvements in service activities. This role involves collaborating with internal and external stakeholders, anticipating customer needs, and delivering high-quality services. You will leverage your experience in process design, financial services, and stakeholder management to ensure compliance and customer success. The position offers a fast-paced, start-up-like environment with a competitive compensation package and flexible working policy. SAP Fioneer provides opportunities for growth and development within a dynamic and innovative team.

Requirements

• Strong experience in designing processes and procedure for efficiency and alignment with compliance requirements as well as least impact on the service delivery team and customers
• Experienced in the financial services environment and understanding of SAP products
• Strong experience in stakeholder management at all levels delivering clear status on process and service efficiency and compliance
• Organized, detail-oriented and able to prioritize responsibilities
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Previous experience in working with diverse stakeholders
• Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Responsibilities

• Design processes and procedure in alignment with compliance requirements
• Monitor Service Delivery Quality and alignments with customer contractual agreements
• Define and monitor quality goals in alignment with management vision and milestones
• Perform compliance reviews and assessment on trends and customer feedback
• Ensure corrective actions are undertaken and aligned with control objectives
• Define and implement controls as required
• Support internal and external audits
• Align and build a strong relationship with key stakeholders from across the different teams and divisions of SAP Fioneer
• Anticipate compliance relevant customer’s needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients

Preferred Qualifications

• Thought Leadership-Ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective
• Innovative Thinker- Ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
• Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Industry Knowledge- Expertise in compliance processes, ideally in financial services and SAP environment
• Team player-Ability to build strong relationship with follow team members

Benefits

• Opportunity to shape the fast-changing financial services landscape
• Flexibility to work and gain experience in different areas of the company as you grow your career
• Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio
• Work with some of the smartest and most driven individuals around the world
• Competitive compensation package and countless growth opportunities
• Flexible working policy, so you can work when and where it's comfortable for you
• Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development
• Lean hierarchy environment with focus on your growth in providing individual career paths