Quality Support Fleet Engineer

Summary

Join May Mobility as a Quality Support Fleet Engineer and contribute to the advancement of autonomous vehicle technology. Maintain the reliability and performance of deployed autonomous vehicle fleets by providing technical expertise and quality assurance. This role involves triaging fleet issues, analyzing data to identify systemic problems, and collaborating with cross-functional teams to drive resolution. You will ensure field operations meet safety and quality standards, implement corrective and preventive actions, and support continuous improvement efforts. The ideal candidate possesses a Bachelor's degree in engineering or equivalent experience, strong problem-solving skills, and experience with complex electro-mechanical systems. May Mobility offers a comprehensive benefits package, including healthcare, retirement benefits, paid parental leave, and a flexible vacation policy.

Requirements

• Ability to interpret engineering documents, including CAD drawings and wiring diagrams
• Demonstrated problem solving, troubleshooting, and analytical skills
• Strong written and verbal communication skills
• Experience operating and debugging complex electro-mechanical systems
• Ability to compose technical documentation such as how-to and debugging guides
• Capability to engage in real-time remote product support
• Comfortable continuously learning new softwares and workflows
• Ability to quickly prioritize multiple tasks
• Ability to work non-standard work hours as needed, including working weekends, holidays and shift-based schedules
• Ability to work PST to support international customers
• Bachelor’s Degree in engineering or commensurate quality experience
• Valid U.S. Driver’s License
• Ability to undergo driving record check

Responsibilities

• Serve as a first line of defense against urgent fleet issues by assisting remote site operations teams via simple troubleshooting and debugging, as well as facilitating issue triaging and escalating when necessary
• Own issues until resolution utilizing cross departmental support
• Investigate reported fleet issues for root cause, track and categorize common issues, trend failures, and develop corrective actions to prevent recurrence
• Ensure issues and associated resolutions are documented appropriately within the Fleet database
• Provide ongoing assistance with the day-to-day technical aspects of remote site operations, such as software and change rollout, vehicle data management, and issue resolution
• Other duties as assigned

Preferred Qualifications

• Work experience in quality or manufacturing engineering
• Previous product customer service experience
• Previous experience with troubleshooting Autonomous Vehicles Systems
• Ability to read/debug code in one or more of the following: C++, Python, Shell, JavaScript
• Familiarity with using and troubleshooting Linux

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate!
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available
• Rich retirement benefits, including an immediately vested employer safe harbor match
• Generous paid parental leave with immediate eligibility as well as a phased return to work
• Flexible vacation policy in addition to 18 paid company holidays
• Total Wellness Program providing numerous resources for overall wellbeing