Fleet Operations Engineer

Summary

Join Simbe Robotics as a Senior Fleet Operations Engineer and play a crucial role in ensuring optimal performance and reliability of robotic units at customer locations. This position demands electromechanical troubleshooting, repair, maintenance, and upgrades of robotic hardware both remotely and on-site. You will also monitor, troubleshoot, and validate system changes remotely. The ideal candidate possesses a strong technical background in electromechanical and software systems, along with robotics experience. The role involves travel to customer sites for physical maintenance and repair, remote support, and collaboration with third-party technicians. Simbe offers a dynamic and inclusive work environment at the forefront of retail innovation.

Requirements

• 5+ years assembly or repair of complex electromechanical systems
• Troubleshooting video, networking, and computer systems
• Power user of web based live control tools
• Linux OS command line interface and shell scripting
• Strong English oral and written communication tools
• Ability to communicate effectively using collaborative messaging tools
• Physical Requirements: Must be capable of lifting equipment, bending, and performing repairs in various physical environments
• Located in greater Indianapolis area

Responsibilities

• Travel to customer stores and perform physical robot hardware maintenance, repairs, and upgrades / retrofits on robots
• Support via phone and remote login to robots of 3rd party technicians performing work on robots
• Alert escalation support of robot issues via remote login to robots
• Contact customer stores to request help addressing issues with robots
• Remote support on 50% of weekend days
• Local travel up to 50% of time
• Domestic travel up to 10% of time

Preferred Qualifications

• Adaptability and Initiative: Ability to work independently in the field, adapt to new technical challenges, and proactively identify solutions to recurring issues
• Customer Focus: Dedication to delivering high-quality service, maintaining professionalism in customer interactions, and upholding the company's reputation for reliability

Benefits

• $60,000 - $80,000 a year
• The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations
• Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment