Quantitative Fieldwork Coordinator

Summary

Join M3 USA as a Fieldwork Coordinator and be part of a dedicated team striving to make a significant difference in healthcare. As a Fieldwork Coordinator, you will execute end-to-end project-related tasks, manage sampling for allocated projects, build sampling plans, liaise with other teams, review projects daily, provide recruitment updates, ensure project completion within timelines, come up with alternative sampling strategies, track and report on sampling performance, have an excellent understanding of M3 sampling tools, address stakeholders' requests in a timely manner, attend meetings, take notes, fill checklists, host market research pretest/pilot interviews, track and report on custom recruitment performance, support project managers ensuring projects are closed and ready for invoicing, and setup Dynamic Audiences for projects based on clients' specifications.

Requirements

• Bachelor’s degree or equivalent required
• Relevant coursework in market research or healthcare preferred, but not required
• 0 – 1 year of market research experience
• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Fluent in English

Responsibilities

• Execute end to end project related tasks which include (but not exclusively) link setup, link testing, set up and delivery of study invitations via custom tools, manage exclusion lists, and incentive reconciliation
• Manage and control of sampling for the allocated projects from the setup for internal invites to custom recruitment
• Excellent understanding of project recruitment methodology for studies; coordinate with project assistants to best utilize available options for maximum results
• Build a sampling plan for the projects allocated
• Liaise with other teams to maximize internal sample resources via phone recruitment, custom emails and other custom recruitment solutions
• Review projects on a daily basis and inform project managers when internal sampling strategies have been exhausted
• Provide daily recruitment updates to the project management team
• Ensure projects are completed in line with timelines stipulated by the client
• Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects
• Track, monitor and report on sampling performance at a project level
• Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability
• Address Project Managers and other stakeholders’ requests in timely manner
• Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood
• Takes notes and fill checklists during key meetings and share them with the attendees afterwards
• Host internal or setup external market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client and respondent interactions
• Track, monitor and report on custom recruitment performance
• Support PMs ensuring that projects are closed and ready for invoicing in a timely manner
• Setup Dynamic Audiences for projects based on the clients’ specifications