Senior Qualitative Project Manager

Summary

Join M3 USA, a leading healthcare innovation company, as a Senior Qualitative Project Manager. This remote position involves managing international market research projects, ensuring client satisfaction and project financial goals. The ideal candidate has experience in international market research and management of complex projects, with strong focus on healthcare, fieldwork, and collaboration.

Requirements

• Bachelor’s Degree or equivalent work experience
• Must have 2+ years’ experience in market research project management, preferably in healthcare
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail
• Able to work well meet deadlines and under pressure
• Have exceptional written and verbal communication skills
• Have strong Microsoft Office skills including Excel, Outlook, and Word
• Have well-developed analytical and problem-solving skills
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time

Responsibilities

• Manage international market research projects through entire project lifecycle
• Ensure client satisfaction and project financial goals are at core of decision making
• Keep ownership of all aspects of the project, including project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordinate project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Benefits

• 25 days annual leave
• Participation in an annual bonus scheme linked to the profitability of the business
• Pension 4%/4% employee/employer contributions of qualifying earnings
• Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
• Cycle scheme