RCM Associate

Summary

Join Infinx, a fast-growing technology company partnering with healthcare providers, as a Revenue Cycle Credit Balance Associate! Work remotely to review Explanation of Benefits (EOBs), run system reports, identify and correct posting errors, and accurately review credit balances. You will research and initiate refunds for insurance and patient accounts, gather necessary documentation, and perform other assigned duties. This role requires at least two years of Revenue Cycle Management experience, knowledge of primary, secondary, and tertiary insurances, and excellent attention to detail. Infinx offers a comprehensive benefits package including 401(k), medical, dental, vision, paid time off, paid holidays, and additional perks.

Requirements

• High School Diploma or equivalent
• Experience reading EOBs
• At least 2 years of Revenue Cycle Management experience
• Have knowledge of Primary, Secondary, and tertiary insurances
• Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service
• Excellent attention to detail
• Ability to quickly adapt to and proficiently navigate diverse software applications required to manage assigned tasks
• Ability to exercise independent judgement when needed
• Detail oriented with time management and analytical skills
• Be a self-starter and quick learner
• Work well independently and as a team
• Maintain regular attendance and punctuality

Responsibilities

• Review EOB and match posting in system to EOBs (Explanation of Benefits)
• Run system reports
• Identify posting errors of payments and adjustments
• Correct posting errors of adjustments when appropriate
• Accurately review credit balances to determine appropriate party to refund
• Research and initiate refund on insurances credit balances when appropriate
• Research and initiate refund on all patient accounts with credit balances when appropriate
• Gather and upload all documentation needed to send with insurance refunds
• Any other duties assigned

Benefits

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services