R&D Operations Specialist

Summary

Join our team as an R&D Atlassian Operations Specialist and play a crucial role in optimizing our R&D organization's use of Jira. You will be responsible for designing and maintaining Jira workflows, ensuring data integrity, supporting robust reporting, and integrating Jira into our broader operating system. This role involves collaborating with various teams, including TPMs, engineering leadership, platform admins, and GTM teams, to ensure Jira remains the single source of truth for R&D work. You will also leverage data from Jira to improve our processes and optimize Confluence for documentation and information dissemination.

Requirements

• 4+ years of experience administering JIRA in a technical organization
• Deep understanding of JIRA company-managed projects, workflows, permissions, automation, and reporting tools
• Hands-on experience with Jira Cloud, Confluence and other relevant Atlassian products
• Experience designing scalable JIRA configurations across multiple teams and functions
• Familiarity with integrating JIRA with third-party tools e.g. Slack, Salesforce, ServiceNow, Gainsight
• Strong documentation skills with the ability to translate systems into clear onboarding materials
• Data-driven mindset with experience performing audits and surfacing insights from JIRA
• Experience with workflow customization using plugins such as scriptrunner, jira workflow extensions, or scripting
• Understanding of agile software development within a product/engineering org
• AI first mindset, with experience learning and leveraging AI Tools to optimize output

Responsibilities

• Workflow Ownership: Design, implement, and maintain R&D company-managed JIRA workflows that reflect how we plan, execute, and deliver across engineering teams
• Drive Consistency: Support the consistent use of JIRA across engineering teams in R&D by establishing templates, conventions, and best practices
• Dashboard Management: Create and maintain dashboards for R&D and collaborate with TPMs to ensure consistent reporting views for Engineering Managers and Single Threaded Owners
• System Integration: Collaborate alongside ServiceNow, Salesforce, Gainsight, and other GTM tooling admins to bolster cross-platform integrations and eliminate friction between R&D and GTM teams
• Documentation: Develop clear, up-to-date documentation for how JIRA is used in R&D—including how to set up new projects and onboard new teams effectively
• Data Quality: Perform regular audits to ensure accuracy, completeness, and consistency of data across projects and teams
• Feature Exploration: Trial new features in JIRA to keep our usage modern and aligned with our evolving needs
• Strategic Connections: Help connect JIRA to core systems such as our Product Development Operating System, ensuring traceability and alignment between strategic goals and execution
• Confluence Management : Manage the structure, organization, and maintenance of R&D’s confluence space, ensuring it is the source of truth for how we work

Preferred Qualifications

• A systems-thinking approach to tooling and process
• An agile mindset—you're excited to make life easier and more productive for engineers, product managers, and TPMs
• An eye for detail and quality—whether it’s workflow design or dashboard integrity
• Curiosity and initiative—you proactively explore new features and continuously improve our use of JIRA