Recovery Consulting Specialist

Summary

Join Halcyon, a leading anti-ransomware solution provider, as a high-energy technician delivering consulting services. You will play a crucial role in ransomware recovery projects, working directly with clients and internal teams. This position requires strong technical skills in Windows and Linux system administration, networking, and malware analysis. Excellent communication and customer service skills are essential for interacting with diverse stakeholders. The role involves a flexible PTO policy, comprehensive healthcare, 401k plan, and other benefits. While primarily remote, up to 50% travel may be required, though historically it has been less than 25%. Halcyon offers a competitive salary range of $120,000 - $140,000, plus potential bonuses and equity.

Requirements

• BA/BS degree (Instead of a degree, three years of relevant work experience in an IT-related field – specifically in a windows system administration or equivalent role)
• 3+ years of hands-on technical experience in Windows/linux system administration roles
• 3+ years of customer facing role either in information security consulting, managed services, or technical support role
• Knowledge of networking, operating systems, and malware analysis techniques
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
• Good understanding of windows operating systems and components such as sysinternals and the file system
• Experience with common software deployment tools such as Microsoft InTune, SCCM, BigFix, etc…
• Strong customer service focus, with the ability to communicate with highly technical management teams
• Must prioritize and direct multiple assignments simultaneously in a fast-paced, high-growth environment
• A willingness to lead by example and participate actively in the workload
• Excellent verbal and written communication and presentation skills
• Maintains a positive attitude and quickly adapts to change

Responsibilities

• Represent Halcyon during the day to day activities of ransomware recovery projects interacting with a diverse group of insurance, incident response, client executive, and technical staff
• Coordinate with technical employees at victims to configure and orchestrate all necessary steps to executing Halcyon’s project methodology
• Analyze and assess the status of a recovery project to set goals and initiatives to continually progress through a recovery project
• Create and provide reporting and status updates to a diverse set of stakeholders on a daily basis
• Familiar with Windows sys administration skills regarding software install, monitoring, remote access configurations and components of Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc
• Similar topics related to linux administration
• Implements and understands the management of a virtualization solutions including but not limited to: ESXi, HyperV, VirtualBox, etc…
• Installing, configuring, and administering network technologies or protocols including RDP, SSH, DCHP, DNS, proxies, etc…
• Work closely with Halcyon’s engineering team to provide feedback on Halcyon tools and technologies for product enhancements or troubleshooting
• Work closely with Customer Success to ensure a smooth handoff for engagements

Preferred Qualifications

• Experience as a penetration tester or other offensive security professional
• Experience as an incident responder with examples of cases handled and their outcomes
• Coding skills in python with examples of projects and how they contributed to your past roles

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• 401k plan with a generous employer contribution
• Short and long-term disability coverage, basic life and AD&D insurance plans
• Medical and dependent care FSA options
• Flexible PTO policy
• Parental leave
• Generous equity offering