Recruiting Operations Consultant

Summary

Join Greenhouse as a Recruiting Operations Consultant, Managed Services and make a significant impact on our strategic customers. You will act as a trusted advisor, managing a portfolio of enterprise accounts, leading system and process improvements, and collaborating with cross-functional teams. This role requires deep Greenhouse expertise, a passion for operational excellence, and a desire to drive outcomes at scale. You will oversee enterprise accounts, deliver strategic and tactical work (system configuration, reporting, hiring guidance), integrate into customer workflows, and partner with various teams. Maintain change logs, documentation, and system hygiene, and contribute to department KPIs. This is a fast-growing, customer-centric team.

Requirements

• Greenhouse experience — 5+ years of hands-on work across GHR implementations or in-house administration, ideally with multiple orgs
• Recruiting Operations or Consulting background — proven track record of delivering value in recruiting operation, managed services, or advisory work
• Greenhouse recruiting operations fluency — experience with structured hiring, permissions auditing, reporting workflows, and in-app admin
• Technical problem-solving — skilled in configuration, troubleshooting, and navigating system limitations
• Autonomy and prioritization — ability to manage multiple accounts and deliver high-quality work across competing prioritie
• Communication skills — articulate, proactive, and confident leading calls, presenting to stakeholders, and managing expectations

Responsibilities

• Oversee a tailored book of Enterprise accounts across industries and varying levels of complexity
• Deliver strategic and tactical work such as system configuration, reporting, structured hiring guidance, job template standardization and more
• Integrate into customer workflows and tools while applying Greenhouse best practices to drive outcomes
• Partner with Customer Success, Professional Services, Product, Engineering, Sales and Support teams to ensure alignment on customer needs and delivery priorities
• Maintain change logs, permission audits, process documentation, and system hygiene for your book of business
• Contribute to department KPIs including renewal rates, NPS scores, verified outcomes and more

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• Fully paid parental leave program
• Short-term and long-term disability coverage
• A 401(k) plan and company match
• Up to 13 scheduled paid holidays and up to 80 hours of paid sick leave
• Up to 20-25 days of paid vacation time, depending on tenure
• Unlimited paid time off (PTO)