Recruitment Support Associate

Summary

Join Trax Retail as a Recruitment Support Associate, a fully remote position open to applicants in Central America and Mexico. This dynamic role requires managing high-volume tasks, building relationships with team members and representatives, and ensuring project success. You will interview and screen potential representatives, explain work opportunities, and collaborate with team leads to meet staffing needs. The ideal candidate possesses strong customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Trax Retail offers competitive compensation, benefits, and a culture that values professional growth.

Requirements

• 1+ years of experience in customer service, tech support, visual screening, sourcing
• Ability to manage multiple projects with set deadlines in a fast-paced environment
• Strong oral and written English proficiency, with excellent communication skills
• Inclusive collaborator who thrives in an inclusive company culture
• Quick thinker who can work with minimal supervision
• Proactive, responsive, multitasking and detail oriented
• Critical thinking and problem solving
• Demonstrates emotional intelligence and empathy
• Tech-savvy, with strong typing skills and Microsoft Office knowledge

Responsibilities

• Efficiently manage a high volume of tasks and projects, even under tight deadlines and pressure
• Build strong interpersonal relationships and rapport with representatives and team members
• Work closely with the different departments to ensure projects and client requests are met
• Serve as the primary point of contact for representatives throughout the project assignment and execution
• Interview and screen potential representatives/merchandisers for stores retailers' visits
• Explain work opportunities and answer representatives/merchandisers questions
• Ensure a positive representatives/merchandisers' experience throughout the project execution
• Explain work opportunities and answer representatives’ questions
• Ensure a positive representative experience throughout the recruitment process
• Collaborate with your Team Lead and other team members to meet staffing needs
• Maximize earned revenue against project contracts
• Execute tasks essential for achieving project success
• Identify and match service partners with clients, resolving roadblocks when they arise
• Gather client feedback to improve our services and work cross-functionally to prioritize improvements
• Set appointments for prospective representatives in specific stores to complete projects

Preferred Qualifications

Experience in retail projects is a plus

Benefits

• Full time positions with the potential for overtime
• 100% remote positions
• Competitive compensation package
• An inclusive, fast pace exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development