Regional Director, Enterprise Technical Advisory

Summary

Join Sourcegraph's Enterprise Technical Advisory team as a Regional Director! Lead a team of Enterprise Technical Advisors in the Eastern US and EMEA, focusing on customer onboarding, adoption, retention, and expansion. Partner with peers to build post-sales success, create programs driving product adoption, and formulate strategies for revenue growth. Represent customer needs internally and provide coaching and mentorship to your team. This role requires 2+ years of enterprise customer success leadership experience with a proven track record of exceeding goals. The position offers a competitive salary, equity, and generous benefits.

Requirements

• 2+ years of enterprise customer success leadership experience, where you had retention / expansion targets
• Proven experience leading teams creating and implementing playbooks and strategies such as adoption and onboarding, champion building and nurture, customer health saves, and expansion programs
• As a leader are able to coach, influence, develop, motivate and empower employees to achieve their best; acts as a servant leader and collaborator with your team
• Direct experience leading a team that works with a technical product (dev tooling or adjacent) and buyer (developers up to VP of Eng)
• Willingness to travel up to ~25% to meet with customers and other teammates

Responsibilities

• Lead a distributed team of Enterprise Technical Advisors - serving as both a coach and career mentor
• Partnering with your peers help build out our post-sales success motion at Sourcegraph, including building the Enterprise customer journey focused on how we deliver value to customers by understanding customer outcomes, business challenges, and key KPIs
• Create programs that drive product adoption, education, and usage in order to deliver meaningful business outcomes
• Formulate strategies for your team to grow revenue within existing customers by demonstrating value and generating positive results from success plans
• Represent the voice of the customer by identifying themes, trends, and needs across our customers and advocating for change internally with Engineering and Product
• Define and execute a regional plan to meet and exceed retention and expansion goals
• Empower and support your team through strategic planning, accountability, inspection, and execution - mentoring and coaching along the way
• Feel comfortable assisting your team directly in customer meetings, even being able to lead some yourself
• Identify and raise technical or strategic suggestions to unblock any issues for TAs and the customers they serve, with your peer leaders
• Staying in lock-step with adjacent teams and leaders to ensure consistent alignment along all customer touch points
• Perform regular account reviews and provide input into sales forecasting for renewals and expansions
• Accurately assess the capabilities, motivators, and career goals of each team member and provide ongoing coaching to improve their performance and support their career path

Benefits

• Above-average salary
• Equity
• Generous perks & benefits