Regional General Manager

Summary

Join Honor Technology, a leader in aging care innovation, as a Regional General Manager to lead the success of a market encompassing multiple service territories. Manage a high-performing team dedicated to exceptional service for clients, care professionals, and partners. Drive operational effectiveness, team performance, and partner satisfaction while employing a strong analytical approach to regional strategy and execution. Maintain a consistent market presence, requiring regular travel to engage with internal teams, partners, and stakeholders. This role demands leadership in market performance, team development, partner success, operational strategy, data analysis, and cross-functional collaboration. Financial performance accountability is also a key aspect of this position.

Requirements

• 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization, at least 2 years leadership experience leading high performing teams
• Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges
• Team leadership experience, with a demonstrated ability to manage, coach, and inspire performance across cross-functional teams, in a remote environment
• Financial and business acumen, including familiarity with P&L performance management and operational budgeting
• Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners
• Adaptability and decisiveness in fast-paced, dynamic environments, self started

Responsibilities

• Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your region meets growth and quality objectives
• Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth
• Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth
• Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and regional scalability
• Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement
• While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your region and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety
• Work closely with HQ teams, providing input into strategic decisions and advocating for your region’s needs and opportunities

Preferred Qualifications

• Graduate degree (MBA, MPP, MPH, or equivalent) preferred
• Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development

Benefits

• Equity and 401K with up to a 4% match
• Medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• A generous time off program
• Mental health benefits
• Wellness program
• Discount program