Registered Nurse
closedAssistRx
πRemote - United States
Job highlights
Summary
Join AssistRx as a Call Center Registered Nurse and provide clinical support to patients via phone. You will educate patients on product use and self-injection techniques, following established call scripts and regulatory requirements. You will act as a liaison between healthcare providers and patients, answering clinical questions. This fully remote opportunity requires a valid RN license, 2 years of nursing experience, and 3 years of other clinical experience. AssistRx offers competitive compensation, including preloaded PTO, tenure vacation bonuses, and a matching 401(k). Enjoy a flexible and inclusive work culture with opportunities for career growth and development.
Requirements
- Registered Nurse (BSN or RN); valid RN license in state of residence
- 2 years nursing experience combined with at least 3 years of other clinical experience
Responsibilities
- Provide and document clinical call center services for patients
- Provide education and support to patients related to the product and the self-injection technique for the product
- Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements
- Act as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label
- Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
- Receive inbound phone calls and make outbound phone calls to patients
- Support patients through injection training and education by setting proper expectations of treatment
- Provide education and training to healthcare providers if designated by the program
- Document all inbound and outbound calls and other activities within the program database
- Other tasks as necessary
Preferred Qualifications
- BSN
- High level hemophilia disease and treatment or infusion/injection experience
- Experience and expertise in insurance
- Computer literacy and good keyboard skills
- Knowledge of Microsoft Word Products
- ECall center experience
Benefits
- Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
- Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
- Many associates earn the opportunity to work from home after 120 days
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
- If hired, receive a $750 referral bonus!
This job is filled or no longer available
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