Registered Nurse

Summary

Join AssistRx as a Call Center Registered Nurse and provide clinical support to patients via phone. You will educate patients on product use and self-injection techniques, following established call scripts and regulatory requirements. You will act as a liaison between healthcare providers and patients, answering clinical questions. This fully remote opportunity requires a valid RN license, 2 years of nursing experience, and 3 years of other clinical experience. AssistRx offers competitive compensation, including preloaded PTO, tenure vacation bonuses, and a matching 401(k). Enjoy a flexible and inclusive work culture with opportunities for career growth and development.

Requirements

• Registered Nurse (BSN or RN); valid RN license in state of residence
• 2 years nursing experience combined with at least 3 years of other clinical experience

Responsibilities

• Provide and document clinical call center services for patients
• Provide education and support to patients related to the product and the self-injection technique for the product
• Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements
• Act as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label
• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• Receive inbound phone calls and make outbound phone calls to patients
• Support patients through injection training and education by setting proper expectations of treatment
• Provide education and training to healthcare providers if designated by the program
• Document all inbound and outbound calls and other activities within the program database
• Other tasks as necessary

Preferred Qualifications

• BSN
• High level hemophilia disease and treatment or infusion/injection experience
• Experience and expertise in insurance
• Computer literacy and good keyboard skills
• Knowledge of Microsoft Word Products
• ECall center experience

Benefits

• Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
• Many associates earn the opportunity to work from home after 120 days
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
• If hired, receive a $750 referral bonus!