Registered Nurse

closed
Logo of AssistRx

AssistRx

πŸ“Remote - United States

Job highlights

Summary

Join AssistRx as a Call Center Registered Nurse and provide clinical support to patients via phone. You will educate patients on product use and self-injection techniques, following established call scripts and regulatory requirements. You will act as a liaison between healthcare providers and patients, answering clinical questions. This fully remote opportunity requires a valid RN license, 2 years of nursing experience, and 3 years of other clinical experience. AssistRx offers competitive compensation, including preloaded PTO, tenure vacation bonuses, and a matching 401(k). Enjoy a flexible and inclusive work culture with opportunities for career growth and development.

Requirements

  • Registered Nurse (BSN or RN); valid RN license in state of residence
  • 2 years nursing experience combined with at least 3 years of other clinical experience

Responsibilities

  • Provide and document clinical call center services for patients
  • Provide education and support to patients related to the product and the self-injection technique for the product
  • Follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements
  • Act as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label
  • Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
  • Receive inbound phone calls and make outbound phone calls to patients
  • Support patients through injection training and education by setting proper expectations of treatment
  • Provide education and training to healthcare providers if designated by the program
  • Document all inbound and outbound calls and other activities within the program database
  • Other tasks as necessary

Preferred Qualifications

  • BSN
  • High level hemophilia disease and treatment or infusion/injection experience
  • Experience and expertise in insurance
  • Computer literacy and good keyboard skills
  • Knowledge of Microsoft Word Products
  • ECall center experience

Benefits

  • Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
  • Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
  • Many associates earn the opportunity to work from home after 120 days
  • Competitive pay structure
  • Matching 401(k) with immediate vesting
  • Medical, dental, vision, life, & short-term disability insurance
  • We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
  • If hired, receive a $750 referral bonus!
This job is filled or no longer available

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