Registered Nurse

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Tia

๐Ÿ“Remote - Worldwide

Summary

Join Tia as a Virtual Registered Nurse (RN) and become a vital part of our Clinical Operations team. Working remotely but licensed in AZ, CA, or NY, you will partner with Tia members, guiding them through their healthcare journey and ensuring a concierge-level experience. You will manage patient communications, triage inquiries, and coordinate care within Tia's ecosystem. This role requires strong communication, clinical knowledge, and the ability to work effectively in a fast-paced environment. You will be responsible for tasks such as answering clinical questions, prescribing medications (as per protocols), reporting lab results, and assisting with medical clearances. The ideal candidate possesses a strong nursing background, excellent communication skills, and a commitment to providing exceptional patient care.

Requirements

  • Graduate from an accredited nursing program- BSN preferred
  • Active Registered Nurse state licensure in CA or in progress of obtaining
  • Flexibility to work evening, weekend, and holiday hours
  • Understanding of the healthcare ecosystem: past experience working with patients required
  • Understanding the RN Scope of Practice- medical triage, prescription refilling on behalf of the provider, lab reporting, etc
  • Knowledge of electronic medical record and practice management systems
  • Knowledge of medical terminology
  • Proficiency in MS/Google Suite

Responsibilities

  • Day-to-day patient communications
  • Triage member communications appropriately
  • Manage inbound members messages, ensuring proper prioritization across various types of messages
  • Ensure if we cannot answer the members' needs that we connect them to someone who can i.e. urgent needs, clinical needs, etc
  • When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context
  • Ensure each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare
  • Solution-oriented mindset -- will work to ensure Tia can support all members requests, no matter how difficult
  • Ensures all messages are responded within agreed-upon turnaround time, and ends every day with 0 outstanding action items
  • Maintain a clean & organized chat queue with an ownership mentality
  • Demonstrates accountability for chats
  • Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed
  • Answering clinical questions in chat and escalating as appropriate
  • Responding to clinical questions in chat that arise within agreed-upon Turn Around Time while using Tiaโ€™s Tone of Voice Principles
  • Providing patients with full context behind treatment recommendations
  • Escalating patients to providers or urgent care using designed protocols
  • Prescribing on behalf of the provider
  • Prescribing medication refills (based on Tiaโ€™s protocols) to patients on behalf of the provider to ensure patients get timely access to medications
  • Reporting lab results
  • Reporting to patients their normal lab results within 24 hours of receiving the report
  • Communicating abnormal results to the provider and follow up as appropriate
  • Notifying patients of any lab errors and facilitating repeat testing when appropriate
  • Communicable disease reporting
  • Completing appropriate steps for reporting communicable diseases per county/state guidelines
  • Assisting with medical clearance/health forms
  • Reviewing health forms
  • Facilitating medical clearance appointments and testing when appropriate
  • Completing health forms when appropriate
  • Work collaboratively with care team members to facilitate care
  • Act as a team when it comes to a patientโ€™s care, working together to ensure we can provide a high quality patient experience
  • Manage coordination of care within Tiaโ€™s ecosystem
  • Develop & execute on core competency
  • Find your superpower to double down on a key area of the care coordination job to develop a speciality that you then develop & execute on. This can include: Triaging patientsโ€™ concerns and symptoms
  • Navigating patients for the most appropriate care
  • Medical Triage
  • Patient Education
  • Training Care Coordinations on clinical protocols

Preferred Qualifications

  • Additional licensure in NY & AZ preferred
  • Experience working in a high growth environment and comfortability jumping into new processes
  • Willingness to learn new technologies & frameworks
  • Developing processes where needed and driving for continuous improvement
  • Balancing multiple stakeholders including care team, members, and the business

Benefits

  • Vacation Plan
  • Free Tia membership
  • $300 one-time WFH stipend
  • $50/month phone and internet reimbursement
  • Medical, dental, and vision benefits
  • 401k program (no matching at this time)
  • Top of the line 13" Macbook Pro
  • Travel stipend for team off-sites
This job is filled or no longer available

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