Registered Nurse
closed
Tia
Summary
Join Tia as a Virtual Registered Nurse (RN) and become a vital part of our Clinical Operations team. Working remotely but licensed in AZ, CA, or NY, you will partner with Tia members, guiding them through their healthcare journey and ensuring a concierge-level experience. You will manage patient communications, triage inquiries, and coordinate care within Tia's ecosystem. This role requires strong communication, clinical knowledge, and the ability to work effectively in a fast-paced environment. You will be responsible for tasks such as answering clinical questions, prescribing medications (as per protocols), reporting lab results, and assisting with medical clearances. The ideal candidate possesses a strong nursing background, excellent communication skills, and a commitment to providing exceptional patient care.
Requirements
- Graduate from an accredited nursing program- BSN preferred
- Active Registered Nurse state licensure in CA or in progress of obtaining
- Flexibility to work evening, weekend, and holiday hours
- Understanding of the healthcare ecosystem: past experience working with patients required
- Understanding the RN Scope of Practice- medical triage, prescription refilling on behalf of the provider, lab reporting, etc
- Knowledge of electronic medical record and practice management systems
- Knowledge of medical terminology
- Proficiency in MS/Google Suite
Responsibilities
- Day-to-day patient communications
- Triage member communications appropriately
- Manage inbound members messages, ensuring proper prioritization across various types of messages
- Ensure if we cannot answer the members' needs that we connect them to someone who can i.e. urgent needs, clinical needs, etc
- When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context
- Ensure each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare
- Solution-oriented mindset -- will work to ensure Tia can support all members requests, no matter how difficult
- Ensures all messages are responded within agreed-upon turnaround time, and ends every day with 0 outstanding action items
- Maintain a clean & organized chat queue with an ownership mentality
- Demonstrates accountability for chats
- Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed
- Answering clinical questions in chat and escalating as appropriate
- Responding to clinical questions in chat that arise within agreed-upon Turn Around Time while using Tiaโs Tone of Voice Principles
- Providing patients with full context behind treatment recommendations
- Escalating patients to providers or urgent care using designed protocols
- Prescribing on behalf of the provider
- Prescribing medication refills (based on Tiaโs protocols) to patients on behalf of the provider to ensure patients get timely access to medications
- Reporting lab results
- Reporting to patients their normal lab results within 24 hours of receiving the report
- Communicating abnormal results to the provider and follow up as appropriate
- Notifying patients of any lab errors and facilitating repeat testing when appropriate
- Communicable disease reporting
- Completing appropriate steps for reporting communicable diseases per county/state guidelines
- Assisting with medical clearance/health forms
- Reviewing health forms
- Facilitating medical clearance appointments and testing when appropriate
- Completing health forms when appropriate
- Work collaboratively with care team members to facilitate care
- Act as a team when it comes to a patientโs care, working together to ensure we can provide a high quality patient experience
- Manage coordination of care within Tiaโs ecosystem
- Develop & execute on core competency
- Find your superpower to double down on a key area of the care coordination job to develop a speciality that you then develop & execute on. This can include: Triaging patientsโ concerns and symptoms
- Navigating patients for the most appropriate care
- Medical Triage
- Patient Education
- Training Care Coordinations on clinical protocols
Preferred Qualifications
- Additional licensure in NY & AZ preferred
- Experience working in a high growth environment and comfortability jumping into new processes
- Willingness to learn new technologies & frameworks
- Developing processes where needed and driving for continuous improvement
- Balancing multiple stakeholders including care team, members, and the business
Benefits
- Vacation Plan
- Free Tia membership
- $300 one-time WFH stipend
- $50/month phone and internet reimbursement
- Medical, dental, and vision benefits
- 401k program (no matching at this time)
- Top of the line 13" Macbook Pro
- Travel stipend for team off-sites
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