Reimbursement Supervisor, Patient Access

Summary

Join Guardant Health as a Supervisor, Reimbursement Patient Access and provide exceptional support to customers, the clinical laboratory, sales representatives, and the billing vendor. This role involves supervising a team, ensuring timely resolution of financial cases, performing audits, verifying data accuracy, and contacting clients and patients for billing information. The position requires excellent communication and computer skills, experience with Salesforce and Microsoft Office, and flexibility with working hours. Hybrid work models are available, with options for remote, 3-day hybrid, or 5-day onsite work. The salary range is competitive and varies based on location and experience.

Requirements

• Ability to work as part of a team comprised of internal employees, contractors and managers
• Ability to multitask and take on various projects
• Ability to work with self-discipline, good judgment and independence in a dynamic office setting
• Excellent written, verbal communication skills are required, as is computer proficiency
• Solid experience using Salesforce and Microsoft Office
• Flexibility with respect to working hours based on operational need
• Ability to lift up to 10lbs

Responsibilities

• Supervise a team of Reimbursement Patient Access Specialist
• Meet regularly with the team
• Meet regularly with individual staff members
• Approve timecards and time off requests
• Ensure timely and accurate resolution of financial cases and patient outreach
• Perform regular audits to verify all data was entered correctly and insurance is valid
• Ensure processes are evaluated and updated to align with sample volume and policy changes
• Verify incoming requisitions for payment type and data accuracy
• Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility
• Contact clients and patients to obtain or verify billing data
• Contact clients and patients with information on our Financial Assistance Program
• Export data from LIMS; upload data into various applications for benefits eligibility and patient information
• Document all phone calls and follow up activities
• Contact physicians and other medical personnel to obtain missing information pertaining to billing
• Adhere to Standard Operating Procedures (SOP’s) pertaining to Reimbursement, Patient Pre-Billing and FAP Procedure
• Perform quality checks to ensure accuracy of data entry
• Appropriately field calls for reimbursement and billing
• Other administrative duties

Preferred Qualifications

Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science or related field

Benefits

• Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays
• The US base salary range for this full-time position is $75,500 to $120,800
• For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $100,700 to $135,900