Relativity Administrator

Summary

Join Contact Government Services (CGS) as a Relativity Administrator and contribute to government innovation within a large Federal agency in the DC area. This full-time position requires a strong eDiscovery background and excellent client service skills. You will support a government instance of Relativity, providing solutions to internal and external stakeholders, preparing and processing eDiscovery materials, and assisting with scheduling and support requests. The ideal candidate possesses strong communication skills, experience with eDiscovery tools, and the ability to work in a fast-paced environment. CGS offers a comprehensive benefits package, including health, dental, vision, life insurance, 401k, and paid time off.

Requirements

• U.S. Citizen
• Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred)
• Bachelors (or equivalent)
• Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions
• Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders
• Ability to work in a fast-paced, agile work environment
• Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM)
• Must be able to work remotely
• Prior work with SQL tables, scripting, and Relativity templates and applications
• Proficiency in Microsoft applications

Responsibilities

• Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders
• Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools
• Assist in the scheduling of customer deliverables through the internal workflow system
• Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties
• Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions
• Consistently deliver well-articulated, balanced, and informed communications
• Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer
• Participate in the development of new processes and technology enhancements to promote efficiency
• Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals
• Serve as a key stakeholder in the development of technical project documentation
• Establish collaborative engaging relationships with co-workers and team members
• Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service
• Assist management and customers in other client service tasks as needed

Preferred Qualifications

• Relativity Certified Administrator or other certifications
• Federal Agency issued security clearance
• Comprehensive understanding of data management, Office 365, and Cloud environments

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays