Relocation Consultant

Summary

Join Relocity as a Part-Time Personal Host (Relocation Consultant) and become a trusted partner for our clients and their employees, guiding them through every stage of their relocation journey. This primarily remote role (60-70%) requires deep local expertise in Singapore, exceptional interpersonal skills, and strong project management abilities. You will provide high-touch support, coordinating moves, handling logistical details, and offering expert guidance on neighborhoods, transportation, and local culture. Success requires strong problem-solving skills, tech fluency, and the ability to manage multiple relocations simultaneously. The role demands flexibility, including weekend availability, and a minimum 20-hour weekly commitment.

Requirements

• Have the legal right to work in Singapore
• Have at least 5 years of residency in Singapore, with extensive knowledge of the local rental market, education system, and local registration processes
• Be able to commit to a minimum of 20 hours per week
• Be flexible and available to work weekends
• Possess a friendly, outgoing personality, strong customer service orientation, and problem-solving abilities
• Be self-motivated, with the ability to work independently and manage time effectively
• Have a laptop, smartphone, and reliable internet connection
• Be able to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
• Be able to write routine reports and correspondence
• Be able to speak effectively before groups of customers or employees of an organization

Responsibilities

• Develop strong relationships with relocating employees by understanding their unique needs, preferences, and concerns throughout the relocation process
• Provide expert guidance on the city’s neighborhoods, transportation options, and local culture to help employees make informed decisions
• Conduct in-depth housing research, including rental market trends, school ratings, commute times, and neighborhood suitability based on client preferences
• Offer school support as needed by presenting both public and private options based on the destination, and assist with school viewings and the admission process whenever possible
• Assist with essential services such as conversion of driver’s license, banking setup, and other logistical requirements to ensure a smooth transition
• Support and guide relocating employees through the process of complying with local regulations in the host country, including but not limited to townhall registration, obtaining social ID numbers, and registering for tax purposes
• Curate personalized recommendations for social, cultural, and lifestyle activities, including restaurants, networking events, fitness centers, and family-friendly venues
• Gather and deliver customized information by conducting research, leveraging local expertise, and utilizing Relocity’s proprietary software and GSuite products to create tailored client reports
• Coordinate and lead area tours, either in person or virtually, providing firsthand insights into neighborhoods, housing options, and key amenities
• Facilitate ongoing communication with relocating employees via phone, email, video calls, or in-person meetings to address questions and provide timely updates
• Serve as the primary point of contact throughout the entire relocation journey, liaising between clients, partners, and vendors to ensure a seamless experience
• Efficiently manage multiple relocations at various stages, maintaining organization, attention to detail, and proactive follow-ups
• Handle administrative responsibilities, including updating client records, documenting key interactions, and ensuring all necessary tasks are completed in a timely manner

Preferred Qualifications

• Have prior personal relocation or moving assistance experience
• Have a Bachelor or Associate’s degree (or equivalent)
• Have extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems

Benefits

• Remote work (60-70%)
• Flexible work policies