Account Development Manager

Summary

Join Wrike's Account Development Team as an energetic and tech-savvy Account Development Manager. You will build relationships with clients, identify opportunities to expand Wrike product usage, and onboard knowledge workers. Responsibilities include managing accounts, inbound requests, and the full sales cycle. You will proactively reach out to customers, offer tailored advice, and share best practices for efficient product use. The role requires fluency in English and German, 1+ years of customer-facing experience, and strong communication skills. Success in this role depends on a problem-solving mentality, a passion for learning, and openness to feedback.

Requirements

• Fluency in English and German (verbal and written)
• 1+ years of work experience in a customer facing role (Sales, Customer success, Customer Support, etc)
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• A keen business sense to discover and understand customer business objectives and pain points

Responsibilities

• Actively prospecting into existing accounts via Outbound calls
• Managing assigned accounts, inbound requests, trials, leads
• Managing the full sales-cycle, including contract generation and other deliverables for closing
• Learning proven SaaS sales process and methodology from decorated Sales Leaders
• Working with your territory team and leaders to strategise big deals
• Leveraging Salesforce.com to execute your lead processing and opportunity management
• Prioritising opportunities and applying appropriate resources
• Proactively reaching out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximizing customer lifetime by helping them unlock the most product value

Preferred Qualifications

• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable

Benefits

• 25 days of paid vacation
• Pension scheme
• Life Insurance plan
• Health Insurance
• Income Protection
• Parental leave ( 26 weeks paid for birth mothers, 4 weeks for non-birth parents)
• Bike to Work scheme
• Hybrid work mode