Account Development Manager

Summary

Join Mercury's Account Development team as an early member and help transform satisfied customers into power users. You will focus on expanding product adoption, preventing churn, and driving revenue growth. This role involves working with diverse customers, providing personalized support, and using data-driven strategies to achieve growth goals. You'll collaborate with various teams, providing customer feedback to shape product development. Success will be measured by key metrics related to product adoption and account expansion. The position requires a strong understanding of sales, account management, or customer expansion, along with excellent communication and data analysis skills.

Requirements

• 2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role (FinTech a plus)
• Compelling communicator—able to translate complex concepts into crisp value propositions for founders, finance teams, and operators
• Proven track record of exceeding upsell targets through data-driven prioritization in a high-velocity environment
• Builder’s mindset—energized by creating and iterating on processes within a fast-growing team
• Bias to action & autonomy—swiftly converts new product launches and insights into cross-functional plays that reach customers and drive growth
• Thrives in ambiguity—quick to iterate and innovate on processes, playbooks, and tooling
• Passion for FinTech or banking—you’re excited about shaping the future of modern financial services

Responsibilities

• Identify high-propensity accounts by leveraging product-usage data, lifecycle triggers, and predictive scoring models—engaging where additional solutions (Credit, Treasury, FX, Subscription Bundle, etc.) will create the most value
• Consistently exceed monthly expansion goals by building and maintaining a robust pipeline
• Design smart outreach— combining data insights, account research, and discovery to craft scalable one-to-many campaigns and targeted, high-touch engagements for top-value opportunities
• Partner with Product and Marketing to test, learn, and refine our evolving go-to-market playbook
• Master—and help evolve— our internal tools and processes to manage a high-velocity pipeline with maximum efficiency
• Champion the Voice of the Customer, channeling feedback to Product and cross-functional teams to influence roadmap and strategy

Benefits

• Base salary
• Equity (stock options)