πUnited States, Brazil
Associate Customer Success Manager
closed
Calm
π΅ $57k-$100k
πRemote - United States
Summary
Join Calm's B2B team as an Associate Customer Success Manager and drive positive health and business outcomes by implementing Calm's best practices at scale. Manage a large portfolio of accounts, build strong champions, and lead the implementation of Calm Health customers.
Requirements
- A self-starter who has past program management experience, is process oriented, with excellent organizational skills and the ability to handle & prioritize various tasks
- Intellectually curious, and show interest in understanding the βwhyβ behind customer requirements and business processes, in order to make suggestions for continuous improvement
- Ability to collaborate with different individuals across the organization and a βroll-up the sleevesβ approach to accomplish all necessary tasks
- Exceptional written communication skills
- Very comfortable using tools & technology including Salesforce, Outreach and Zendesk on a day to day basis. Comfortable running filter based reports and analyzing data to identify trends
Responsibilities
- Successfully support our Calm for Business partners at scale -- build strong champions who meet and exceed their goals with Calm
- Gain a deep understanding of trends across customersβ wellness goals and help partners implement impactful engagement strategies
- Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of Calm
- Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training and webinars, new collateral, and hosting office hours
- Lead and perform Business Reviews multiple times each week
- Become a Calm expert and share wellness best practices with customers
- Lead the implementation of Calm Health customers: complete technical configuration, collaborate with cross-functional partners on deliverables while clearly communicating deadlines and expectations to the customer
Benefits
- Comprehensive benefits
- 401k
- Flexible time off
This job is filled or no longer available
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