Remote Associate Solution Deployment Manager

Summary

Join 900+ global Docebians and change the way people learn. As an Associate Solution Deployment Manager, you will manage customers from different countries, develop implementation schedules, and ensure projects stay within targets.

Requirements

• A strong desire to become a Docebo product expert
• Experience in an IT service implementation and delivery or IT Project Manager role
• Experience working with clients in the ‘Mid Market space
• Working knowledge of project management principles
• Great understanding of consulting processes and the software implementation lifecycle
• Solid Knowledge in the areas of application programming and system design
• A natural inclination to resolve customer problems and help them be highly successful

Responsibilities

• Manage customers from different countries, managing multiple projects concurrently
• Work with customers to identify and document Success Criteria that will be tracked over the duration of the Service Engagement
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
• Document and effectively share Service Engagement project activities to ensure alignment and continuity across the Customer Success departments
• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
• May be required to configure functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
• Prevent, identify, quantify, and communicate risks internally and externally
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets

Benefits

Hybrid Office Model