Remote Backend Engineer I, Customer Experience

Summary

Join our mission to raise the standard of healthcare for everyone at Included Health! As a member of our Customer Experience team, you will build scalable solutions that improve customer-facing teams' ability to provide great service to our customers. You will help our company become an indispensable partner to our customers.

Requirements

• You have strong software engineering fundamentals and are able to apply them when faced with an ambiguous problem space
• You care about software and are proud of what you delivered
• You tend to become a subject matter expert in any code you dive into, and demonstrate strong product ownership in your team’s work
• You have a strong desire to grow and continuously looking to recognize growth areas and improve in both technical and non-technical skills
• You optimize for impact over progress and have a bias towards action

Responsibilities

• Rapidly develop features to provide more capabilities and improve the performance of our products
• Engage in cross-team and cross-functional efforts to ensure timely and successful delivery against shared goals
• Contribute to end-to-end product solution, from designing to implementation to shipping to maintaining

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations