Senior Software Engineer, Customer Experience

Summary

Join Included Health as a Senior Software Engineer and lead impactful projects for the Customer Experience team. You will be responsible for gathering requirements, shipping and iterating on projects, managing epics/stories, providing clarity on delivery timing, and ensuring overall project success. You will also design, implement, and operate systems with exemplary engineering fundamentals, participate in cross-team efforts, mentor engineers, and participate in on-call rotation. This role requires a minimum of 5 years of software development experience, stellar engineering leadership, experience building backend applications, developing stream processing, and using ETL data warehouses. Experience with AWS, Java, Scala, Golang, GraphQL, Ruby, and Apex is a bonus. This is a remote role with a competitive salary and benefits package, including comprehensive medical, dental, and vision coverage, 401(k) savings plan, generous Paid Time Off (PTO), 12 weeks of 100% Paid Parental leave, and more.

Requirements

• Minimum of 5 years software development experience
• Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
• Thinking in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
• Experience building backend application, developing stream processing, and using ETL data warehouse

Responsibilities

• Achieve team and business impact through high personal output
• Prioritize and scope engineering effort according to expected results
• Lead project execution by managing epics/stories, providing clarity to the business on delivery timing, being an owner of overall project success
• Design, implement and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
• Participate in cross-team efforts to ensure successful delivery against team goals
• Mentor engineers, improving their technical and non-technical skills to maximize their impact
• Participate in on-call rotation to ensure our service is running 24/7

Preferred Qualifications

Experience in our current technologies is a bonus — AWS, Java, Scala, Golang, GraphQL, Ruby, Apex

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations