Remote Senior Backend Engineer, Customer Experience

Summary

Join our mission to raise the standard of healthcare for everyone as a Senior Software Engineer on the Customer Experience team, driving impactful projects and leading team execution.

Requirements

• Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
• Thinking and communicating in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
• Critical thinking with influence — you systematically evaluate the tradeoffs associated with each potential solution to a problem, make an informed decision, and articulate these things well to influence others, driving impact

Responsibilities

• Achieve team and business impact through high personal output
• Prioritize and scope engineering effort according to expected business value, effectively communicating with teammates and stakeholders
• Lead project execution by managing epics/stories, providing clarity to the business on delivery timing, and acting as an owner of overall project success
• Design, implement, test, and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
• Engage in cross-team and cross-functional efforts to ensure timely, successful delivery against team OKRs
• Mentor engineers, improving their technical and non-technical skills to maximize their impact
• Participate in on-call rotation to ensure our service is running 24/7

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations