Remote Banking Ops Associate

Summary

Join Payoneer's global community and contribute to empowering anyone, anywhere to participate and succeed in the global economy. As a key member of our team, you'll handle daily processing of global bank transfers, manage relationships with partner banks and providers, and provide insights for improvements.

Requirements

• 3+ years of experience in the Banks/FX industry
• Advanced proficiency in Microsoft Excel and Outlook required
• Professional experience working with SQL – an advantage
• Bachelor’s Degree
• Ability to analyze and action data
• Excellent written and verbal internal and external communication skills
• Ability to multi-task and work with many systems and different global teams within the company
• Curious and creative thinker, proactive, problem solver
• Strong Team Player
• Strong communication and customer service skills
• Action orientated and can handle high stress/impact events

Responsibilities

• Daily handling of processing global bank transfers to our customers
• Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone
• Processing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc
• Providing insights and suggestions on improvements and optimizations of the various flows
• Supporting internal and external customers regarding the Global Bank Transfer product
• Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts