Global Director of Operations

Summary

Join Alpaca, a leading brokerage infrastructure technology company, as a Trading Operations Manager. This role involves leading US and Bahamas exchange operations, building and managing a global team, and overseeing internal trading desk activities. You will directly engage with customers, resolve trade discrepancies, manage banking relationships, and collaborate with engineering on new product development. The ideal candidate possesses extensive experience in middle/back office trade operations for a brokerage or crypto exchange, managing globally distributed teams, and professional crypto trading experience. Alpaca offers competitive salary, stock options, and comprehensive benefits.

Requirements

• Experienced running middle/back office trade operations for a brokerage or crypto exchange
• Built and managed a globally distributed customer service focused team providing world-class 24/5 service coverage
• Experience trading crypto professionally
• Experience in US crypto regulations

Responsibilities

• Build and manage a globally distributed team of trade ops associates providing 24/5 service coverage
• Directly engage with our customers, providing a world-class service
• Review, identify and resolve trade differences
• Process trade corrections and cancellations
• Inventory account reconciliation
• Provide input into new procedures and processes as well as revisions to existing operations procedures and processes
• Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies
• Manage our global fiat banking relationships
• Maintain relationships with liquidity providers, token projects and all our vendors
• Assist with financial and regulatory audits
• Work closely with engineering to bring industry-leading crypto products to market

Preferred Qualifications

• Quant research or have previously run a trading desk
• Entrepreneurial experience as co-founder / founding team of a startup
• Operated within a SOC 1/2 Type 2 certified environment

Benefits

• Competitive Salary & Stock Options
• Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card