Remote Bilingual Care Partner

Summary

Join Thyme Care, a cancer care navigation company, as a Care Partner to guide members through their journey, providing support and resources to ensure the best possible outcomes. As a key member of our team, you will be responsible for building strong relationships with members, identifying and prioritizing their needs, and connecting them with the right resources. If you share our vision for transforming cancer care and are passionate about assisting people during one of the most challenging seasons in their lives, we want to hear from you.

Requirements

• At least 2 years of experience in a patient-facing or member-facing role
• Success in a metrics-driven, feedback-oriented environment
• Experience working from home and/or in a fast-paced environment, a plus
• A member-first approach
• Move with purpose. You’re biased to action
• Seek diverse perspectives. You are humble and proactively seek feedback from others
• Effective listener and communicator
• Experience. A baseline knowledge of healthcare will be valuable to your success in this role
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups
• Comfort with technology. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important
• A quiet working space
• Bilingual. You are fluent in Spanish

Responsibilities

• Talk to, navigate, and guide members who have cancer throughout their journey
• Reach out to members by phone, text, video, and email to check in on their needs
• Get support connecting with providers or resources for members if needed
• Help members schedule health and wellness visits with our provider team
• Conduct survey assessments to determine changes in member's health, needs, goals, and values for advanced care planning

Benefits

• $24.03/hour pay rate
• 8:30am-5:00pm EST or 11:30am-8pm EST shift schedule
• Up to 2 holidays per year compensated at a 1x hourly rate in addition to a 1.5x holiday rate