Associate Delivery Lead

Summary

Join Make, a world-class digital studio with an international team, as a Delivery Lead managing large-scale, custom software experiences. We've created award-winning software used by billions, and we're looking for a proactive project driver with excellent communication skills. This remote position offers a flexible work-from-anywhere policy and competitive salary and benefits. You will assist in managing projects, execute scrum and agile methodologies, and champion team and client communications. You'll also be responsible for product performance metrics and mentoring internal and external teams. If you thrive in creative, self-managing environments, apply today!

Requirements

• +3 years of experience in a project management role
• +2 years of experience project managing custom software development projects
• Web and Mobile Product Experience
• Team Size : managed at least 2 projects with 8+ dedicated team members working on it at the same time
• Experience working at an agency and/or communicating frequently with clients and stakeholders
• Must have bilingual or native English proficiency
• Should be in or be willing to work until 3 pm CST, and later on occasions

Responsibilities

• Assist in managing projects to be well-planned, prioritized, and organized
• Execute scrum and agile project methodologies
• Champion team and client communications
• Help break down stakeholder requests and solve problems
• Proactively identify risks and blockers, actively communicate impacts, and provide solutions
• Own the roadmap and be able to provide updates and insights to product owners
• Helps mentor and train internal and external teams on technologies being used, and products and services being offered
• Contributes to product testing efforts ahead and propose improvements for future iterations
• Responsible for product performance metrics and is able to triages anomalies, monitors for unexpected spikes, and reviews customer feedback
• Owns 3rd party tooling & the respective accounts, ensuring user groups and billing/invoicing are kept up to date

Preferred Qualifications

• Fintech experience
• Methodologies: Agile and Scrum
• Technical Aptitude: understands platform integrations, APIs, etc
• Tools: Experience with Jira, Confluence and/or ClickUp
• MarTech: Experience working with marketing partners & systems (ie: Mandril, Wordpress, MailChimp)

Benefits

• Work-from-anywhere policy
• Competitive salary and benefits