Remote Bilingual Collections Associate

Summary

Join First Help Financial as a Collections Associate in a remote/anywhere within the USA role, providing customer service regarding collection issues, communicating with borrowers, and meeting department goals. The position offers a competitive monthly bonus, career development opportunities, and a great place to work culture.

Requirements

• Demonstrated historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Portuguese
• High school diploma or GED equivalent required
• Minimum of 6 months of Collections experience or 1 year of related customer service experience
• Detail-conscious and task oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Responsibilities

• Provide customer service regarding collection issues in heavy traffic call center
• Responsible for opening clients' complaints
• Deescalate customer issues and escalate to appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Skip Tracing, if necessary
• Provide pay off quotes to dealers and customers
• Contact repossession agents as necessary
• Provide written account information as request by customers
• Answering inbound phone calls as needed
• Handle transfer of ownership

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• Robust employee recognition and talent development program